We are looking for a Customer Service Engineer based in Athens.

Our client is a long-established company active in the industrial sector, offering high-quality products and technical solutions, such as power and energy systems, industrial equipment, and machinery for production environments.

The selected candidate will join the technical support team and play a key role in providing after-sales support and technical assistance to industrial customers, ensuring high service quality and customer satisfaction.

Responsibilities

Provide technical support and after-sales service for industrial equipment and machinery
Respond to customer inquiries and troubleshoot technical issues
Coordinate service interventions, maintenance activities, and spare parts support
Support installation, commissioning, and proper operation of industrial equipment
Develop a strong understanding of product specifications and customer operational requirements
Build and maintain long-term relationships with customers and partners
Collaborate closely with internal technical and commercial teams to ensure efficient customer support
Maintain accurate service records, reports, and documentation in CRM systems
Ensure timely follow-up on customer requests and service cases
Participate in technical meetings and training sessions when required

Qualifications & Candidate Profile Requirements

Degree in Engineering or relevant technical field, University or Technological Educational Institute
Professional experience in technical support, field service, maintenance, or customer service within an industrial environment
Experience with industrial equipment, machinery, or electromechanical systems will be considered a strong asset
Strong troubleshooting and problem-solving skills
Customer-oriented mindset with excellent communication and interpersonal skills
Ability to manage multiple tasks and priorities effectively
Fluency in Greek and good knowledge of English, both written and spoken
Familiarity with CRM systems and MS Office tools
Self-motivated, proactive, and team-oriented professional

Compensation & Benefits

Competitive salary & fringe benefits
Bonus to be introduced progressively, aligned with sales involvement and results
Private medical insurance & pension plan
Provision of company equipment
Opportunities for professional development and learning

Ready to Ground Your Talent?