Position : Senior Genetec Engineer

Work Hours (Client) : US hours, 40hours/day, Monday-Friday

Pay Range : $3,000-5,000USD/month (varies based on skill set and experience level)

Location of Search : South Africa, LatAm, open to other regions

Work Location : REMOTE

Type of Contract : Independent Contractor

About the Company

Our client is a U.S.-based technology and security solutions provider delivering integrated IT, cybersecurity, and enterprise physical security systems to commercial, education, and enterprise customers across the United States.

The company operates as a hybrid IT + physical security engineering organization, supporting real-world deployments of systems such as video surveillance, access control, intrusion detection, and enterprise networking.

Their engineering team plays a critical role in bridging physical hardware with software platforms to deliver fully functioning security ecosystems for customers in high-demand environments.

Core capabilities include:

Enterprise video surveillance systems (Genetec-heavy environments)
Access control and integrated security systems
Managed IT and network infrastructure support
Cybersecurity and cloud-enabled security services
Large-scale deployments for commercial and institutional clients

The company's engineering organization is highly operational and customer-driven, meaning engineers are directly involved in live deployments, system configuration, troubleshooting, and customer-facing technical support in real environments.

About the Role

We are hiring a Senior Genetec Engineer to join the company’s engineering team at a critical growth phase ahead of a major seasonal workload increase.

This role is deeply hands-on and centered around Genetec-based video surveillance systems, supporting both configuration and programming of deployed systems across enterprise environments.

You will act as a senior technical resource within a 9-person engineering team and help ensure systems are deployed, integrated, and maintained at a high level of reliability during peak operational demand.

This is a high-impact, production-facing engineering role, not a product development position.

What You’ll Do

Configure, deploy, and support Genetec-based video surveillance systems in live environments
Act as a senior technical resource for system architecture, troubleshooting, and escalation support
Work directly on customer-facing tickets and operational engineering issues
Integrate hardware systems (cameras, access control devices, sensors) with software platforms
Utilize Genetec SDK for system extensions, integrations, and customization
Support system commissioning and deployment for enterprise clients
Collaborate with operations and field engineering teams during active installations
Provide technical leadership and guidance to junior engineers as the team scales
Help stabilize and support systems during high-volume seasonal deployment cycles

Required Experience

Strong hands-on experience with Genetec
Proven background in video surveillance, physical security systems, or enterprise VMS environments
Ability to configure and troubleshoot production security systems
Experience working in customer-facing or operational engineering environments
Strong troubleshooting skills across hardware + software integration layers
Ability to work consistently in US time zones (customer support alignment required)

Nice to Have

Genetec certification (strongly preferred)
Experience with Milestone Systems or other VMS platforms
Experience using SDKs for integrations or system customization
Background in software engineering or systems engineering
Exposure to Microsoft-based environments (enterprise IT ecosystems)
Prior experience managing or collaborating with offshore engineering teams

Ideal Candidate Profile

5–15+ years in video surveillance, security engineering, or related technical fields
Strong “hands-on operator” who can contribute immediately in production environments
Comfortable working across hardware + software layers in complex deployments
Able to operate independently with minimal ramp-up time
Strong communicator in customer-facing technical situations
Experience in high-volume or seasonal deployment environments is a plus
Bonus: prior experience in Genetec SDK-level development or integration work

Team Context

Engineering team: 9 total (6 project engineers, 3 service engineers)
Heavy Genetec-focused environment supporting enterprise deployments
Currently at capacity entering a high-demand season (~30 days ramp urgency)
Prior offshore engineering experience exists but exposed time-zone inefficiencies
Strong preference for US-hour-aligned talent (LATAM, South Africa, Eastern Europe preferred)

Why This Role

This is a critical senior hire ahead of peak operational demand, where your impact will be immediate.

You’ll be stepping into a high-ownership environment where engineering directly supports live customer infrastructure. The role offers the opportunity to:

Work on real-world enterprise security systems at scale
Influence how systems are deployed and supported across clients
Help stabilize and scale a growing engineering function
Build toward longer-term leadership opportunities as the team expands

Senior Genetec Engineer - 60254158498