Customer Service Agent (Swedish & Norwegian Speaker)

Company / Client Overview

On behalf of our client, a fully regulated investment firm, we are seeking to recruit a Customer Service Agent (Swedish & Norwegian Speaker) to join their growing team in Nicosia.

This opportunity is ideal for a customer-focused professional who enjoys delivering exceptional client support within a dynamic, fast-paced, and highly regulated financial services environment.

The company offers a modern and professional workplace, excellent employee benefits, continuous learning opportunities, and the chance to work within an international and collaborative team.

Key Responsibilities

Provide professional support to clients via email, telephone, and other communication channels.
Guide clients through Know Your Customer (KYC) procedures and explain the required documentation.
Collect, review, and manage client documentation in accordance with company policies and regulatory requirements.
Coordinate with the AML and Compliance departments during client onboarding and due diligence processes.
Liaise with the AML, Brokerage, and Back Office teams to ensure efficient handling of client requests.
Respond promptly to customer inquiries and provide accurate information regarding products and services.
Maintain detailed records of client interactions, inquiries, requests, and complaints.
Escalate complex or unresolved issues to the appropriate internal departments.
Deliver an outstanding customer experience while ensuring compliance with company procedures and regulatory standards.

Candidate Profile

Fluency in both Swedish and Norwegian is essential, along with excellent English communication skills, both written and spoken.
Strong customer service orientation and excellent interpersonal skills.
Good computer literacy and confidence using digital systems.
Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
Team player with the ability to work independently when required.
Comfortable working in a hybrid working environment.

Additional Qualifications Considered an Advantage

Previous experience in Customer Support, Customer Service, or Client Relations.
Experience within the financial services, fintech, banking, or investment industry.
Familiarity with CRM platforms and customer service management systems.
Knowledge of KYC, AML, or client onboarding procedures.

What the Company Offers

Competitive remuneration package.
13th Salary.
Monthly discretionary bonus.
Annual salary review.
Fully paid overtime.
Private Medical Insurance after successful completion of the probation period.
Annual training and professional development budget.
Hybrid working model with up to two days working from home after probation.
Flexible lunch break.
21 days of annual leave.
5 paid sick leave days per year.
Complimentary snacks and beverages.
Modern, friendly, and professional working environment with excellent career development opportunities.

Working Hours

Monday – Thursday: 11:00 – 20:00
Friday: 10:00 – 19:00

One-hour lunch break included.

Last but not least, at DART Recruitment 🎯 we are by your side every step of the way, offering support, guidance, and complete confidentiality throughout your career journey.

Customer support (Swedish & Norwegian Speaker)