Team Manager - Health & Social Care Apprenticeships

Salary: £40,000
Reports to: Operations Manager

Are you a people-focused performance leader who thrives on results, quality and developing others?

We’re looking for an experienced Performance Manager to lead, coach and inspire a high-performing team of Assessors delivering Health and Social Care Apprenticeships. This is a key leadership role where you’ll take ownership of performance, quality, learner progress and team development — ensuring exceptional outcomes for learners, employers and the wider business.

If you’re passionate about driving standards, love working with data, and get real satisfaction from growing people and improving performance, this could be the role for you.

What you’ll be doing

As Performance Manager, you’ll have full ownership of your team’s performance and learner outcomes. You’ll:

Lead, coach and develop a team of Assessors to deliver outstanding teaching, learning and learner progress across Level 2,3,4 and 5 Heath and Social Care Apprenticeships
Take ownership of KPIs, success rates and performance targets, working closely with the Operations Manager to meet business objectives
Hold full responsibility for team performance, including P&L oversight
Carry out monthly 1:1s, setting SMART targets that stretch and support performance
Proactively manage underperformance, using structured performance improvement processes where required
Ensure timely learner progression through effective caseload reviews and intervention where progress slows
Oversee learner visits and planning to ensure monthly contact and KPI compliance
Maintain a high-quality learner journey in line with internal standards, ESFA funding rules and Ofsted requirements
Work collaboratively with Quality, Compliance and Support teams to ensure learner portfolios meet required standards
Support recruitment, interviewing and onboarding of new team members
Lead team meetings, share best practice and contribute to continuous improvement across Operations
Act on safeguarding concerns in line with company policy and procedures

What we’re looking for

Essential experience:

Minimum 2 years’ management experience
Proven experience leading and performance-managing teams, ideally within Health and Social Care Apprenticeship provision
Strong track record of achieving KPIs and working to budget forecasts
Confidence using data to drive decisions and improvement

Skills and attributes:

Excellent coaching and people-development skills
Strong communication and stakeholder-management ability
Analytical mindset with great attention to detail
Resilient, tenacious and solutions-focused
Comfortable holding others to account while supporting their growth

Our values matter

We’re proud of a culture that puts learners and employers first. We’re looking for someone who demonstrates:

Ownership – taking accountability for results and outcomes
Passion & Tenacity – bringing energy, urgency and a “can-do” approach
Collaboration – working positively across teams to solve problems
Commitment – delivering on promises and maintaining high standards
Developing Others – growing people with the business and celebrating success

Why join us?

A key leadership role with real influence and autonomy
The opportunity to shape performance and quality across learner journeys
A values-led organisation committed to developing its people
A supportive senior team and strong cross-department collaboration

Benefits of working for us

Home based role with travel (mileage paid)

Laptop and mobile phone provided

25 days annual leave + bank holidays (increasing with length of service)

Christmas & New Year shutdown period

Pension scheme

Specsavers scheme

Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM

£500 employee referral bonus scheme

Enhanced sick pay & maternity reward vouchers

Employee well-being and assistance programme

Access to EV company car scheme

Life assurance cover

Additional Requirements

·Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company)

·Employment is subject to a satisfactory enhanced DBS check & references

Team Manager- Health & Social Care Appr...