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Role: Executive Assistant / Operations & Customer Support Coordinator

Priority Location: PH / LATAM

Working Hours: 8AM - 5PM PST

Salary Range: $1,500 - $1,800

Type of contract: Full-Time

Type of job: Remote

About the company

Our client is a fast-growing Canadian bridal and fashion group operating multiple business divisions across North America. The organization includes a wholesale bridal gown brand that designs and manufactures for global retailers, as well as a growing portfolio of company-owned bridal boutiques across Canada, including Vancouver, Calgary, Winnipeg, Ottawa, and an upcoming Montreal location.

In addition to the bridal business, the company also operates a diversity-focused modeling agency and is launching a direct-to-consumer summer dress brand. With approximately 40 employees and annual revenues of $5–6 million, the company is scaling rapidly and sold more than 3,500 dresses last year.

About the Role

The client is also hiring a proactive and highly organized Executive Assistant / Operations Coordinator to support the founder across multiple businesses and projects. This role will serve as a combination of Executive Assistant, administrative coordinator, and light customer support representative.

The ideal candidate will help create operational leverage for the founder by managing scheduling, inboxes, reservations, customer communication, and ongoing administrative projects. The client is looking for someone with excellent judgment, strong communication skills, and the ability to operate confidently in ambiguous and fast-moving environments. Brand awareness, professionalism, and proactive problem-solving are extremely important for this role

Key Responsibilities

Manage calendars, scheduling, and appointments
Coordinate travel bookings and reservations
Assist with inbox management and email triage
Support operational and administrative projects
Provide light customer service support across brand inboxes
Monitor and respond to customer inquiries professionally
Conduct online research and administrative coordination
Assist with organization across multiple brands and business ventures
Help maintain structure and organization for the founder’s day-to-day operations
Coordinate tasks and follow-ups across various stakeholders

Requirements

Previous Executive Assistant, Personal Assistant, or Operations Coordinator experience
Strong communication and organizational skills
Ability to multitask across multiple projects and priorities
Strong judgment and professionalism
Comfortable working independently
Customer service experience preferred
Experience managing inboxes and calendars
Strong written English communication
Ability to work PST business hours
Long-term mindset and proactive attitude

Preferred Traits

Resourceful and solutions-oriented
Strong attention to detail
High sense of ownership
Professional and polished communication style
Comfortable in entrepreneurial environments
Good aesthetic judgment and brand sensibility
Calm and adaptable under pressure

Tools & Systems

Google Workspace
Email platforms
Calendar management tools
General office and collaboration software

Personal Assistant - 19554