Client & Community Coordinator
Location: Remote — Philippines
Employment Type: Full-time

Help us keep client communication, referrals, and administrative workflows organized and moving forward. As a Client & Community Coordinator, you’ll support client coordination, CRM management, invoice follow-up, facility research, and organized day-to-day operations.

Benefits and Compensation:

Permanent Work from Home
Paid Time Off
Monthly Performance Bonus
Annual Bonus
Health Allowance

What you’ll do

Client & referral communication: Conduct follow-up calls and emails with clients, families, facilities, and referral partners, ensuring timely and professional communication.
Inquiry follow-up: Follow up on client and referral inquiries, including after-hours inquiries by the next business day.
CRM management: Maintain accurate and current information within the company CRM system, including notes, updates, and documentation.
Facility research: Research and update information regarding board and care homes, assisted living facilities, and referral resources.
Invoice tracking: Assist with invoice tracking, follow up on past-due balances, and help maintain organized payment-related records.
Administrative coordination: Provide reminders for follow-ups, renewals, deadlines, and pending tasks to keep workflows moving smoothly.
Team support & handoffs: Attend team meetings, communicate urgent or pending tasks, and ensure proper handoff of responsibilities before planned absences or time off.
Confidentiality & compliance: Protect confidential client, financial, facility, and company information while following HIPAA guidelines and company privacy policies.

What you’ll bring

Experience in administrative support, client coordination, customer service, healthcare coordination, senior care, or a related role.
US senior care or other senior care experience is highly preferred.
Comfort using CRM systems, email, calendars, phone systems, and remote work tools.
Strong written and verbal communication skills with a professional and compassionate approach.
Excellent organization, follow-through, and attention to detail.
Ability to manage multiple follow-ups, deadlines, and documentation requirements.
Reliable internet access and the ability to work independently in a remote environment.
Strong discretion and understanding of confidentiality when handling sensitive client or healthcare-related information.