Report Writer and Operations Associate

Job Title: Report Writer and Operations Associate
Type: Full-time
Location: Remote
Compensation: Depending on experience and fit
Hours: Majority overlap with 9am to 5pm PST
Process: Shortlisted candidates will complete a trial task before a final hire decision

About the Company

We are a fast-growing health and environmental wellness company focused on helping people create healthier living environments through highly detailed home health assessments and data-driven analysis.

Using advanced testing methods, professional-grade equipment, lab analysis, and proprietary technology, we evaluate factors within the home that may impact health and wellness, including air and water quality, lighting, mold exposure, EMFs, and other environmental variables. We then provide clients with actionable recommendations designed to optimize their home environment for long-term health and performance.

The company is rapidly expanding across the United States and internationally, backed by an experienced leadership team with backgrounds spanning health, operations, technology, and consumer startups.

Role Overview

We are looking for a highly organized, detail-oriented Report Writer and Operations Associate to support a core function of the business.

This role is primarily focused on writing, editing, organizing, and delivering detailed client-facing reports, while also supporting operational coordination, follow-up management, research tasks, and internal systems organization.

The ideal candidate is an exceptional written communicator who thrives in detail-heavy work, can manage multiple moving pieces simultaneously, and enjoys building structure within fast-growing organizations.

You will work closely with the founding team and play a meaningful role in helping scale operational systems and client delivery processes.

Why This Role Is Exciting

Meaningful work focused on improving people’s health and living environments
High ownership and visibility across reporting, operations, systems, and process improvement
Opportunity to help build foundational systems within a rapidly growing company
Exposure to a high-performing and entrepreneurial leadership team
Strong long-term growth potential as the company scales

Key Responsibilities

Report Writing & Client Deliverables

Draft, edit, proofread, and finalize detailed client-facing reports
Manage report timelines, revisions, quality assurance, and delivery coordination
Maintain report SOPs, templates, workflows, and documentation
Ensure consistency, clarity, accuracy, and professionalism across all written materials
Coordinate report handoffs and follow-up communication internally

Customer Follow-Up & Research

Draft responses to customer questions and follow-up items
Track outstanding action items to ensure nothing falls through the cracks
Conduct research on products, environmental solutions, and related recommendations
Organize and maintain customer-related documentation and notes

Operations & Internal Systems Support

Build and maintain SOPs, internal trackers, checklists, and process documentation
Help improve operational workflows and organizational systems
Assist with recurring operational coordination and reporting tasks
Support dashboard creation, data organization, and process visibility
Identify operational inefficiencies and help implement scalable solutions

Required Qualifications

Exceptional written English and strong editing/proofreading ability
High attention to detail and strong organizational skills
Prior experience in technical writing, scientific writing, research-heavy writing, or other detail-oriented written work
Ability to manage multiple priorities independently without constant oversight
Strong process orientation and comfort working within structured workflows
Comfortable working mostly US business hours with substantial overlap with Pacific Time
Strong problem-solving ability and proactive communication skills

Nice-to-Have Qualifications

Interest in health, wellness, environmental health, or toxin exposure
Experience supporting operations or internal business systems
Familiarity with AI tools such as ChatGPT or Claude for research and workflow efficiency
Experience using Google Workspace, CRMs, project management tools, or operational tracking systems
Experience in startups, consulting, healthcare, research, or operations-heavy environments

Ideal Candidate Profile

This role is ideal for someone who:

Loves creating order from complexity
Enjoys writing, editing, and refining detailed information
Is naturally proactive and process-oriented
Can balance analytical thinking with strong communication
Thrives in fast-paced startup environments
Wants broad operational exposure and long-term growth opportunities

Report Writer & Ops Associate - 19573