Assistant Property Manager (Remote – US Hours)

Reports To: Vice President, Operations
Employment Type: Full-Time Contractor
Location: Remote (Global)
Core Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Requires flexibility between 8:00 AM – 6:00 PM EST)

Role Overview

We are seeking a highly disciplined and experienced Assistant Property Manager to oversee a growing portfolio of industrial and retail assets. The ideal candidate possesses deep fluency in commercial lease structures (including NNN and CAM reconciliations) and thrives within a structured, systems-driven environment.

In this role, you will serve as a critical operational anchor, ensuring seamless tenant relations, rigorous financial oversight, and proactive vendor management while maintaining AppFolio as the absolute source of truth.

Core Responsibilities

1. Tenant Relations & Experience

Standard of Excellence: Maintain a strict, non-negotiable 24-hour response time for all tenant inquiries.
Sentiment Management: Actively engage with tenants to ensure a Net Promoter Score (NPS) greater than 8.
Escalations: Professionally de-escalate and resolve complex tenant issues with diplomacy and poise.

2. Rent Collection & Delinquency Management

Financial Oversight: Conduct daily monitoring of rent accounts and ledgers within AppFolio.
Delinquency Control: Proactively manage collections to ensure fewer than 5 tenants exceed 15 days delinquent, with a strict target of zero tenants exceeding 30+ days delinquent.
Compliance: Execute formal late notices and legal follow-ups in strict accordance with lease terms.

3. Maintenance & Vendor Management

Procurement: Source, evaluate, and secure a minimum of three (3) competitive quotes for all maintenance and repair issues.
Coordination: Oversee approved vendors post-authorization to ensure timely, high-quality completion of work.
Work Order Administration: Manage the lifecycle of maintenance requests, ensuring all work orders are accurately closed out in the system.

4. Risk Management & Compliance

Documentation: Meticulously track Certificates of Insurance (COIs) and ensure absolute compliance with all individual lease requirements.
Data Integrity: Maintain flawless, organized digital records and documentation across all platforms.

5. Reporting & Systems Optimization

Reporting: Compile and deliver comprehensive monthly operational and financial reports on schedule.
System Custodian: Ensure AppFolio is updated daily, serving as the definitive, real-time source of truth for the portfolio.
Process Improvement: Execute tasks according to established company playbooks while proactively identifying opportunities to optimize operational workflows.

Candidate Qualifications

Experience & Technical Skills

Commercial Real Estate: 2–3+ years of dedicated commercial property management experience, with a strong preference for industrial and/or retail asset classes.
Financial Literacy: Solid understanding of Triple Net (NNN) leases, Common Area Maintenance (CAM) reconciliations, and commercial delinquency workflows.
Software Proficiency: Hands-on experience with AppFolio (or comparable enterprise software such as Yardi or Buildium) is highly preferred.
Productivity Tools: Proficient in Google Workspace (Docs, Sheets, Drive).

Competencies & Communication

Language Proficiency: Professional-level English fluency (written and spoken) with the ability to communicate confidently and articulately with US-based tenants and executives.
Operational Style: Highly organized, detail-oriented, and process-driven, with a proven ability to manage multiple competing priorities calmly under pressure.
Problem Solving: A proactive self-starter who respects established systems but is naturally inclined toward continuous process improvement.