Cold Caller

Employment Type: Full time, independent contractor
Work Model: Remote
Work Hours: US work hours (Strictly aligned with Utah/Mountain Time business hours)

Role Summary

We are seeking an experienced Probate Cold Caller to support outbound lead generation and appointment setting efforts within the Utah probate real estate market. This role is highly conversational and relationship-driven, requiring someone who can navigate emotionally sensitive conversations with deep empathy, professionalism, and confidence.

You will focus exclusively on probate-related outbound calling efforts—contacting leads from curated data lists and qualifying opportunities for our in-market Acquisition Managers. This is not a hard-closing role. Instead, your primary objective is to build genuine rapport, identify seller motivation, gather property details, and successfully book qualified appointments for our acquisitions team.

The company places enormous value on exceptional English communication skills, accent neutrality, and a U.S.-friendly conversational cadence to ensure strong cultural alignment within the Utah market.

Key Responsibilities

Outbound Calling & Appointment Setting

Conduct high-volume outbound cold calling to curated probate leads across Utah.
Build rapid rapport and lead empathetic, human-centric conversations with executors, administrators, and bereaved family members.
Qualify leads based on company parameters, property condition, and baseline seller motivation.
Successfully book and coordinate qualified property assessment appointments for the internal Acquisition Managers.

Pipeline Nurturing & Administration

Execute consistent follow-up outreach campaigns through strategic phone calls and automated SMS messaging workflows.
Manage a structured outreach cadence across multiple contact points per lead to maximize conversion rates.
Systematically and accurately document all conversation notes, data points, and next steps within the company’s internal tracking systems.
Maintain a high activity level and strong responsiveness, collaborating closely with the acquisitions team to ensure hot leads are handed off immediately.

Required Skills & Qualifications

Experience: Proven track record in cold calling, appointment setting, or outbound sales environments. Prior experience in real estate investing, probate workflows, wholesaling, or distressed property sales is highly advantageous.
Communication Mastery: Superb verbal English communication skills with a neutral or highly U.S.-friendly accent and conversational cadence.
Emotional Intelligence: Highly comfortable navigating emotionally sensitive, delicate family situations with authentic compassion while still steering the conversation toward business objectives.
Resilience: High psychological resilience and the ability to handle frequent rejection with a positive, professional, and consistent energy level daily.
Operational Drive: Strong work ethic and self-motivation to hit high-volume daily outbound activity metrics in a remote, performance-driven environment.

What Success Looks Like (KPIs)

Pipeline Response: Maintaining consistent daily outbound call volumes and SMS follow-ups according to team benchmarks.
Lead Qualification: Accurately identifying highly motivated property decision-makers and gathering detailed situational context.
Conversion Rate: Meeting or exceeding weekly targets for qualified appointments successfully booked on the Acquisition Managers' calendars.
Data Integrity: Keeping 100% accurate, up-to-date, and professional notes inside the company CRM.

Cold Caller - 60102350981