House / Hotel Manager

Luxury Cotswolds Estate | Guest Experience Focus

£38,000 + Tronc
45 Hours | Premium Lifestyle Hospitality

An exciting opportunity has arisen for a House / Hotel Manager to join one of the Cotswolds’ most respected luxury hospitality destinations.

Set within stunning countryside surroundings, this independently owned estate has built a reputation for delivering refined but relaxed hospitality, combining beautifully designed guest spaces with exceptional food, wellness and guest experience.

This role is heavily focused around front-of-house operations, reception leadership and overall guest journey, making it ideal for someone who thrives in a highly guest-facing environment and enjoys leading from the floor.

The Role

As House / Hotel Manager, you will oversee the day-to-day guest experience across the hotel operation, ensuring every guest receives warm, polished and highly personalised service from arrival through to departure.

You will act as a key bridge between reception, guest relations and wider front-of-house operations while supporting and developing the FOH team.

Key responsibilities include:

Leading daily front-of-house hotel operations
Managing reception standards and guest arrival experience
Driving exceptional guest service throughout the property
Supporting and developing the reception and FOH teams
Handling guest feedback and resolving issues professionally
Ensuring excellent communication across departments
Maintaining operational standards, organisation and consistency
Working closely with senior management to continually elevate guest experience

This is a hands-on leadership role requiring warmth, emotional intelligence, organisation and strong attention to detail.

The Environment

This is a business deeply connected to:

seasonality
sustainability
quality produce
wellness and lifestyle hospitality

The culture is collaborative, thoughtful and guest-focused, with genuine emphasis placed on hospitality rather than formality alone.

The Ideal Candidate

Current Hotel Manager, House Manager, Reception Manager or senior FOH leader
Background within luxury hotels, boutique hospitality or premium guest-focused operations
Strong reception and guest relations experience
Warm, polished and highly professional
Excellent communication and leadership skills
Organised, proactive and calm under pressure
Passionate about hospitality, people and guest experience

The Package

£38,000 base salary
Tronc/service charge on top
45-hour working week
Exceptional team culture and working environment
Extensive company perks and staff benefits
Strong long-term development opportunities
Beautiful Cotswolds location

Benefits include generous service charge, discounts across food, spa and stays, professional development programmes, wellness support and substantial staff perks.

Why This Role

This is an excellent opportunity for a hospitality professional who enjoys:

Leading luxury guest experience from the front
Building strong FOH culture and service standards
Working within a premium lifestyle hospitality environment
Being part of a respected and values-led business

If you are passionate about people, hospitality and delivering thoughtful guest experiences at a high level, we would love to hear from you.