Position:Customer Service Representative

Location: Remote: LatAm/SA

Work Schedule: 8am-6pm EST

Salary:Market Related

About the Company

Our Client is a growing landscaping company based in North Florida, specializing in both commercial and residential lawn care and landscaping services. The company primarily serves commercial clients, which make up roughly 70% of the business, alongside a growing residential customer base. As the business continues to grow, the team is looking to add a high-level Customer Service Representative who can become the front line of communication for inbound leads and existing customers. This person will play a critical role in representing the brand, handling inbound inquiries, coordinating customer communication, and helping convert new opportunities into scheduled on-site consultations for the field team. This is a customer-facing role requiring excellent spoken and written English, strong communication skills, professionalism, responsiveness, and a genuinely positive attitude toward helping customers. The ideal person is energetic, proactive, organized, and excited to grow with a fast-moving service business.

This role is ideal for someone who genuinely enjoys speaking with people and takes pride in creating excellent customer experiences.

The Opportunity

This role will primarily focus on:

Handling inbound lead calls generated through Google Ads
Communicating with customers via phone, SMS, email, and chat
Scheduling and coordinating on-site consultations
Supporting customer service inquiries and escalations
Updating and managing CRM workflows
Dispatching and coordinating with the domestic field team

The ultimate goal of the role is to ensure every inbound lead and customer interaction is handled professionally, efficiently, and with a high level of care.

What Success Looks Like

The ideal candidate is:

Friendly, upbeat, and confident speaking with customers
Highly fluent in English with minimal accent barriers
Organized and detail-oriented
Comfortable multitasking in a fast-paced environment
Excited about customer communication
Able to de-escalate upset customers professionally
Responsive and proactive
Comfortable learning new software and systems
A strong representative of the company’s brand and culture

Core Responsibilities

Inbound Lead Management
Answer all inbound calls from prospective customers
Respond to leads generated through Google Ads and other marketing channels
Qualify customer needs and gather relevant property information
Schedule in-person consultations for the North Florida field team
Ensure smooth communication from first inquiry through scheduling

Customer Service & Communication

Handle customer questions, concerns, and escalations professionally
Communicate with customers via:
RingCentral phone system
Email
SMS/text messaging
Live chat (when applicable)
Follow up with customers regarding appointments, scheduling, and service updates
Maintain a professional and friendly tone across all communication channels

CRM & Dispatch Coordination

Update customer records and communication logs in Jobber CRM
Dispatch and coordinate jobs with the domestic operations team
Ensure customer information is accurate and up to date
Track lead statuses and appointment outcomes

Administrative Support

Assist with general customer communication workflows
Maintain organized records and notes
Escalate issues internally when necessary
Support operational efficiency across the customer service process

Required Qualifications

Excellent spoken and written English
Strong customer service or call center experience
Professional phone presence
Strong communication and interpersonal skills
Ability to work full-time U.S. Eastern business hours
Reliable internet and quiet work environment
Comfortable handling both happy and frustrated customers

Strongly Preferred

Experience in customer support, dispatch, scheduling, or appointment setting
Experience using RingCentral or similar VOIP systems
CRM experience
Experience supporting home service, landscaping, construction, or service-based businesses

Nice to Have

Familiarity with Jobber CRM
Experience handling inbound sales inquiries
Experience with SMS/chat customer communication

Training & Support

The person hired into this role will receive hands-on training directly from the owner, along with support from other team members. The company already has strong operational knowledge internally and is looking for someone who can learn quickly, absorb feedback, and become a dependable long-term member of the team.

Ideal Personality Fit: We are looking for someone who is:

A go-getter
Positive and energetic
Excited to communicate with customers daily
Comfortable taking initiative
Reliable and consistent
Eager to grow within the business
Proud to represent the company professionally

This is not a passive support role — the right person will become an important extension of the business and a trusted voice of the company for both new and existing customers.

Customer Service Representative - 60381552277