MalaceHR is seeking a reliable and customer-focused Workplace Experience Ambassador to join our team in Kansas City, MO. The ideal candidate will be hands-on, detail-oriented, and comfortable supporting day-to-day workplace operations while delivering exceptional customer service to employees, guests, and vendors.

Position Details

Schedule: Negotiable schedule between:
- 7:30 AM – 4:00 PM
- 8:00 AM – 5:00 PM
Parking: Free onsite parking available
Start Date: ASAP

Position Summary

The Workplace Experience Ambassador is responsible for ensuring office and meeting spaces are properly maintained, organized, and prepared to support a positive workplace environment. This role serves as a key point of contact for employees, guests, and vendors while assisting with event setups, front desk support, facility coordination, and workplace services.

This position requires strong customer service skills, attention to detail, and the ability to perform physical tasks including lifting equipment and using small hand tools.

Key Responsibilities

Deliver exceptional customer service to employees, visitors, and vendors
Support front-of-house operations and direct incoming requests appropriately
Assist with event and meeting room setups including furniture arrangement, signage placement, and equipment preparation
Manage printer room and breakroom inventory and restocking
Identify facility-related concerns and escalate issues to the Facilities Management team
Assemble, move, and break down office furniture using small hand tools and equipment
Provide shared support coverage with front desk and workplace team members
Maintain clean, organized, and functional workplace spaces
Support additional workplace and facilities-related tasks as assigned

Qualifications & Skills

Strong customer service and communication skills, both verbal and written
Positive, energetic, and team-oriented attitude
Highly organized with strong attention to detail
Comfortable working in a fast-paced office environment
Basic computer proficiency and ability to navigate workplace platforms and systems
Ability to safely lift and move 50+ lbs.
Comfortable using small hand-held tools and equipment
Self-motivated with the ability to work independently and collaboratively

Education & Experience

High school diploma or GED required
Previous experience in reception, concierge, hospitality, workplace services, or related fields preferred
Catering or hospitality experience is a plus