Agent Success / Broker Coordinator Assistant (Remote)

Overview

Our client, a fast-growing company transforming how mortgage and real estate experiences connect, is seeking an Agent Success / Broker Coordinator Assistant to support and scale their agent referral network.

The company partners with 30+ lenders to connect pre-qualified buyers with top-performing real estate agents, creating a seamless, concierge-style experience. With 4–5x year-over-year growth, their current agent network operations are at capacity—this role is critical in removing that bottleneck and driving continued expansion.

Primary Function

The primary function of this role is to support the recruitment, engagement, and accountability of real estate agents within the referral network, ensuring consistent communication and CRM accuracy.

Key Responsibilities

Agent Follow-Up: Proactively reach out to agents to ensure timely submission of required weekly updates
High-Volume Communication: Conduct 20–30 calls per day to maintain engagement and accountability across the network
Recruitment Support: Identify and onboard new agents to fill geographic or performance gaps
CRM Management: Maintain accurate records, workflows, and activity tracking within HubSpot
Data Integrity: Ensure agent updates are complete and usable for internal analytics and performance tracking
Relationship Management: Build and maintain strong working relationships with agents nationwide
Escalation Handling: Flag underperforming or non-responsive agents for replacement or reassignment
Administrative Support: Assist with ongoing coordination and operational tasks tied to the agent network

Required Qualifications

2–8 years of experience in coordination, operations, sales support, or similar roles
Experience working with CRM systems (HubSpot strongly preferred)
Comfortable handling high call volume (20–30 calls/day)
Strong communication and follow-up skills
Highly organized with strong attention to detail
Ability to manage multiple workflows simultaneously
Self-starter who can operate with minimal oversight
Strong English communication skills

Preferred Qualifications

Experience in real estate, mortgage, or proptech environments
Background in agent coordination, recruiting, or brokerage operations
Familiarity with performance tracking and accountability systems
Experience working in high-growth or startup environments

Role Details

Full-time, remote position
Schedule: Monday–Friday, 9:00 AM – 5:00 PM EST
High-activity role with a mix of outbound calls, CRM management, and coordination

What This Role Offers

Opportunity to support a rapidly scaling real estate technology platform
Direct impact on improving operational efficiency and agent performance
Exposure to both real estate and mortgage ecosystems
High-ownership role with clear impact on growth

Who This Role is Ideal For

Highly organized operators who thrive in fast-paced environments
Strong communicators who are comfortable holding others accountable
Individuals who enjoy a mix of people interaction and systems management
Candidates who can handle repetition, follow-up, and process-driven work at scale

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