About TalentBox Caribbean

TalentBox Caribbean is a leading provider of Human Resources, Payroll, Recruiting, and Employer of Record (EOR) solutions across the Caribbean region. We partner with organizations of all sizes to deliver tailored workforce solutions that are compliant, efficient, and people-first. Our remote-first team is driven by a passion for excellence and a commitment to transforming the way Caribbean businesses manage their people.

Role Summary

We are seeking a resourceful and highly organized Operations Coordinator to join our growing team on a part-time freelance basis. This is a remote role that sits at the heart of our operations, providing critical support across recruitment, payroll, HR administration, client services, and billing. The successful candidate will be a self-starter who thrives in a fast-moving environment and can manage multiple priorities with confidence and precision.

Position Details

Job Title	HR Operations Coordinator
Employment Type	Part-Time Freelancer (Remote)
Schedule	Approx. 3 days per week / 8 hours per day
Flexibility	Days may increase or decrease based on company demands
Location	Remote — Trelawny, St. Ann, St. James
Department	Operations
Reports To	Operations Manager / Senior Management
Industry	HR, Payroll, Recruiting & Employer of Record (EOR) Solutions

KEY RESPONSIBILITIES
01. Recruitment Support
Coordinate end-to-end recruitment processes including job posting, candidate screening, and interview scheduling	Maintain talent pipelines and candidate databases
Manage applicant tracking using ATS Recruit CRM	Prepare offer letters and recruitment documentation
Liaise with hiring managers to understand staffing needs and role requirements

02. Payroll Administration
Assist with payroll processing and validation using HR Ladder	Maintain payroll records and audit trails
Ensure accurate timesheet collection and approval tracking	Coordinate with finance on payroll disbursements and reconciliations
Support statutory deduction calculations and compliance

03. Onboarding & Offboarding
Facilitate seamless onboarding for new employees and contractors	Manage structured offboarding including exit interviews and asset recovery
Prepare and distribute new hire documentation and welcome kits	Maintain accurate employee records throughout the employment lifecycle
Coordinate system access, equipment, and workspace setup

04. Employee Training & Development
Coordinate training schedules, sessions, and learning materials	Liaise with facilitators and external training providers
Track completion of mandatory and developmental training programs	Maintain training records and generate reports for management
Support the identification of skills gaps and training needs

05. Employee Engagement, Office & Facilities
Support planning and execution of employee engagement initiatives	Serve as first point of contact for facilities-related queries
Coordinate team events, recognition programs, and wellness activities	Monitor and maintain virtual and physical workspace standards
Manage remote office logistics, supplies, and vendor relationships

06. Client Engagement & Management
Build and maintain strong relationships with client accounts	Coordinate service delivery timelines and ensure SLA compliance
Serve as a key point of contact for client queries and escalations	Support client onboarding and ensure smooth service transitions
Prepare client status updates, reports, and presentations

07. Client Billing
Prepare and issue accurate client invoices in a timely manner	Respond to client billing enquiries and resolve discrepancies
Track billing cycles, outstanding payments, and reconciliations	Maintain organized billing records and monthly financial summaries
Coordinate with finance to ensure billing accuracy and compliance

Essential Requirements	Desirable Qualifications
Minimum 2 years' experience in HR, operations, or administrative coordination role	Degree or diploma in Human Resources, Business Administration, or related field
Demonstrated experience supporting payroll processing and compliance	Familiarity with ATS Recruit CRM — DISTINCT ADVANTAGE
Strong knowledge of recruitment and talent acquisition processes	Familiarity with HR Ladder — DISTINCT ADVANTAGE
Excellent written and verbal communication skills	Experience in an EOR or PEO environment
High proficiency in Microsoft Office Suite (Word, Excel, Outlook)	Exposure to client billing and financial reconciliation
Strong organizational skills with the ability to manage multiple priorities	Experience with employee engagement program coordination
Ability to work independently and meet deadlines in a remote environment	Knowledge of Caribbean labour laws and HR best practices
Discretion and confidentiality in handling sensitive employee and client data	Project management certification or equivalent training (e.g. PMI, CAPM)
Reliable high-speed internet connection and dedicated remote workspace

CORE COMPETENCIES
Communication	Articulates ideas clearly and professionally in all formats
Organization	Manages competing priorities and deadlines without losing detail
Client Focus	Delivers a high-quality service experience to every client
Initiative	Proactively identifies problems and proposes solutions
Confidentiality	Handles sensitive information with the utmost discretion
Adaptability	Thrives in a dynamic, fast-paced remote environment
Collaboration	Partners effectively across functions and time zones
Tech Savviness	Quickly adopts new platforms and digital tools

WHAT WE OFFER
Flexible Remote Work	Work from anywhere — no commute, no fixed office
Dynamic Portfolio	Exposure to HR, Payroll, EOR, Recruiting, and Client Services simultaneously
Growth Opportunity	Potential to expand hours and responsibilities as the business grows
Caribbean Focus	Be part of a forward-thinking regional HR solutions provider
Professional Development	Gain hands-on experience with leading HR technology platforms

HR Operations Coordinator