Patient Access and Records Coordinator

Location: Remote
Compensation:

Philippines $6.50 to $7.50 USD/hour
LATAM $7.50 USD/hour
South Africa $8.00 USD/hour

Industry: Healthcare / Medical Administration
Schedule: Monday through Friday | US Central Time | 8:00 AM to 3:00 PM CST

About the Company

A growing healthcare organization is seeking a highly disciplined and proactive Patient Access and Records Coordinator to support patient scheduling operations and medical records management.

This is a process-driven administrative support role requiring urgency, persistence, accountability, and strong follow-through. The primary focus of the role is obtaining patient medical records ahead of scheduled appointments while ensuring excellent communication and responsiveness with patients and internal staff.

Role Overview

The Patient Access and Records Coordinator will own the end-to-end process of securing patient medical records prior to appointments. This includes initiating records requests immediately after scheduling, performing consistent follow-up, maintaining accurate documentation, and escalating issues proactively when delays occur.

In addition to records coordination, this role will support inbound patient calls, basic scheduling assistance, and patient communication.

This role is best suited for someone who thrives in structured, accountability-driven environments and takes ownership of tasks until they are fully completed.

Key Responsibilities

Own the full process of obtaining patient medical records
Initiate records requests immediately upon patient scheduling
Follow up consistently through phone, email, and fax until records are received
Maintain detailed and accurate tracking of all outreach efforts
Ensure records are received, organized, and uploaded prior to appointments
Escalate delays or barriers proactively
Answer inbound patient calls professionally and efficiently
Assist with patient communication and scheduling support
Maintain responsiveness and communication throughout working hours

Required Hard Skills

Minimum 2 years of call center or high-volume phone experience
Strong verbal and written English communication
Ability to manage high follow-up volume independently
Strong organizational and documentation skills
Comfortable working within structured processes
Basic administrative and scheduling proficiency

Soft Skills

Persistent and proactive
Strong sense of ownership and accountability
Professional and confident communicator
Highly organized and detail-oriented
Responsive and dependable
Able to work with urgency and consistency
Comfortable in fast-paced environments

Preferred Qualifications

Healthcare or medical records experience
Experience handling patient coordination workflows
Experience with EMR/EHR or healthcare administrative systems
Prior remote healthcare support experience

What Success Looks Like

Medical records are obtained well ahead of appointments
Inbound calls are answered or returned promptly
Minimal supervision required
Strong communication and responsiveness
Accurate documentation and follow-through
Consistent ownership of assigned tasks

Application Process

Submit your resume along with a 60 to 90 second video introduction recorded naturally without reading from notes or scripts.

In your video, please include:

Your relevant experience
How you approach follow-up and task ownership
Why you are interested in this position
A real example of a time you had to chase something down repeatedly

Candidate Expectations (Read Carefully)

We are looking for candidates who are authentic, self-driven, and able to communicate clearly based on their own experience.

During the interview process:

Candidates are expected to speak naturally about their experience and approach to work
Use of AI-generated responses, scripts, or reading from prepared prompts during interviews is not permitted
If it becomes clear that responses are not authentic or are being read, the interview will be stopped and the candidate will not be considered further

Patient Access and Records Coordinator - 60695035577