Internal Job Title: Encompass Admin
Type of Employment: Full Time
Desired No. of Hours per Week: 40, US Timezone
Job Level: Mid-Senior Level

Who We Are

Our client is a fast-growing mortgage company focused on delivering a streamlined and customer-focused lending experience across the United States. Our client supports borrowers, partners, and internal teams through a highly collaborative and process-driven environment. The company values accountability, responsiveness, and proactive problem-solving to ensure projects and client deliverables move forward efficiently.

Who You Are

We are looking for a highly experienced Senior Mortgage Specialist who is interested in transitioning into the systems and administration side of mortgage operations. This role is ideal for someone with strong end-to-end mortgage experience and a deep understanding of workflows, compliance, and loan processing who wants to grow into an Encompass Administration career path.

You will work closely with operations, compliance, and leadership teams to support, maintain, and improve the Encompass Loan Origination System (LOS). Prior Encompass Administrator experience is not required, but strong hands-on Encompass user experience and a passion for process improvement and systems are essential.

What You’ll Do

Mortgage Operations & Workflow Support

Support day-to-day mortgage workflows within Encompass
Assist in identifying workflow inefficiencies and process improvement opportunities
Collaborate with operations and compliance teams to ensure smooth loan processing
Help maintain loan templates, milestone workflows, alerts, and system settings
Support data integrity and loan-level accuracy across the system

Encompass System Administration Support

Assist with maintaining user roles, permissions, and personas
Support configuration updates, business rules, and workflow changes
Participate in testing, release validation, and sandbox activities
Help document system configurations and process updates
Troubleshoot workflow and system-related issues for end users

Reporting & Compliance

Assist with custom reports, dashboards, and audit requests
Ensure workflows and processes align with mortgage compliance requirements including TRID, HMDA, and RESPA
Monitor system data quality and support operational reporting needs

User Support & Training

Provide support to internal users on Encompass-related questions and issues
Assist in training users on workflow changes and system enhancements
Partner with leadership teams to improve adoption and operational efficiency

What We’re Looking For

6+ years of mortgage industry experience
Strong hands-on experience using Encompass as an end user
Solid understanding of the end-to-end mortgage lifecycle
Experience in mortgage processing, closing, underwriting support, post-closing, or operations
Strong interest in systems, workflows, process improvement, and technology
Excellent problem-solving, organizational, and communication skills
Ability to learn system configuration and administrative functions
Comfortable working cross-functionally with operations and compliance teams

Preferred

Exposure to Encompass administration, workflow configuration, or business rules
Experience supporting mortgage technology platforms or LOS systems
Background in process improvement or operations support
Experience creating reports or dashboards within Encompass

What We Offer

Work From Home: Fully remote setup with local support
Generous Paid Time Off: Start with 18 paid leaves annually
U.S. Holiday Observance: Enjoy U.S. holidays off
Free HMO Coverage: Premium healthcare access at no cost
Professional Environment: Join a supportive, fast-paced, and growth-oriented global team