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Role: Operations Assistant

Priority Location: Latin America

Working Hours: Full-time with overlap to U.S. Central Time (Minneapolis-based team)

Salary Range: $2,000 – $2,500 USD / month

Type of contract: Full-Time

Type of job: Remote

About the Company

Our client is a rapidly growing birth and postpartum support organization dedicated to helping families navigate pregnancy, childbirth, and early parenthood with confidence and exceptional care. Founded by two sisters, the company has built a strong reputation for delivering highly personalized support services through a team of 12 specialists.

What sets our client apart is its commitment to providing a high-touch, relationship-driven experience for every family it serves. The business has grown primarily through referrals and word-of-mouth, attracting a diverse client base that includes physicians, professional athletes, executives, and families seeking exceptional postpartum care.

The company is currently experiencing significant growth and is preparing to launch a new healthcare-focused division that will operate as a mobile postnatal clinic. As demand continues to increase, our client is seeking operational support to help scale the business while maintaining the quality of service and personalized experience that have been key to its success.

About the Role

The Purposed Parent is seeking an Operations & Client Success Coordinator to become the operational backbone of the organization.

This individual will take ownership of many of the day-to-day administrative and client-facing responsibilities currently managed by the founders. The role combines operations, administration, client success, intake coordination, scheduling, invoicing, and relationship management into one highly impactful position.

The ideal candidate is exceptionally organized, proactive, empathetic, and capable of creating a seamless experience for families during what is often one of the most important and vulnerable periods of their lives.

This is not a traditional administrative role. The successful candidate will play a critical role in protecting the company's reputation, ensuring no inquiries fall through the cracks, maintaining efficient internal processes, and helping families find the right specialist support for their unique needs.

Key Responsibilities

Client Intake & Relationship Management
Manage the company inbox and ensure timely responses to inquiries
Coordinate the full intake process from initial inquiry through consultation scheduling
Follow up with prospective clients and re-engage non-responsive leads
Maintain a warm, empathetic, and professional communication style
Support families throughout the onboarding process
Operations & Administration
Create, send, and track invoices
Maintain accurate client records and documentation
Ensure operational processes are completed consistently and on time
Support scheduling and calendar coordination
Assist with administrative projects and operational improvements
Specialist Matching & Coordination
Match families with the most suitable specialists based on multiple factors including location, preferences, support needs, lifestyle considerations, and risk indicators
Coordinate communication between clients and specialists
Maintain the company’s high standard of successful family-specialist placements
Ensure matching decisions align with company values and service standards
Client Success & Follow-Up
Track proposals, contracts, and client communications
Follow up on pending opportunities and outstanding actions
Ensure families receive a responsive and supportive experience
Help identify opportunities to improve operational efficiency and client satisfaction

Requirements

Previous experience in operations, client success, executive support, project coordination, healthcare administration, or a similar role
Exceptional written and verbal English communication skills
Strong organizational and multitasking abilities
Ability to manage multiple priorities while maintaining attention to detail
Experience handling client-facing communications professionally and empathetically
Strong follow-up and relationship management skills
Ability to work independently and proactively
High emotional intelligence and customer service orientation
Comfortable working in a fast-paced, growing business environment
Proficiency with Google Workspace and modern business tools
Preferred Qualifications
Experience within healthcare, maternal health, postpartum care, wellness, family services, or related industries
Spanish language skills
Previous experience supporting founders or small business leadership teams
Experience with client onboarding, intake processes, or patient coordination
Familiarity with invoicing and administrative operations

Ideal Candidate

The ideal candidate is someone who combines operational excellence with genuine empathy. They are highly organized, detail-oriented, and thrive in environments where they can create order, build relationships, and make a meaningful impact.
The founders are looking for someone who demonstrates humility, professionalism, hunger to learn, and a long-term commitment to growing with the business. While experience is important, they place significant value on attitude, emotional intelligence, polish, and cultural fit.
This role is an exceptional opportunity to join a mission-driven organization at a pivotal stage of growth and help shape the future of a company dedicated to supporting families through some of life's most important moments.

Future Growth Opportunity:
Over time, this role will expand to include leading discovery calls with prospective families, helping them understand our services, process, and pricing. The ideal candidate will possess the warmth, empathy, and communication skills needed to build trust and confidently grow into this client-facing responsibility.

Operations Assistant - 19756