[ Position ]
Customer Success Representative

[ Summary ]
Responsible for supporting and growing relationships with existing corporate clients in North America, helping them effectively utilize the company’s product while contributing to account growth and customer retention.

[ Essential Duties ]
Conduct customer success and account management activities for existing clients in North America.
Identify customer needs and recommend effective ways to utilize the company’s product.
Conduct client support activities through web meetings, webinars, and occasional on-site visits.
Promote product adoption and strengthen client engagement.
Encourage broader utilization of services within client organizations.
Propose account expansion opportunities and support continued account growth.
Support new business activities, including research, data entry, and administrative tasks.
Build and maintain strong relationships with client stakeholders to ensure satisfaction and retention.

[ Working Hours / Working style ]
8:30 AM – 5:30 PM (8 hours per day, 1-hour break)

[ Working Location ]
Novi, MI

[ Salary / Benefit ]
$18-25/hour
Bonus: Twice per year(Full-time only)

[ Holidays ]
Saturday, Sunday, Holiday

[ Qualifications ]
Required Qualifications

Fluent Japanese language skills
Business-level English sufficient to communicate with internal staff and professionally route customer inquiries to the appropriate Japanese-speaking representative.
Experience in customer-facing roles, including phone and email support.
Prior B2B sales experience is preferred.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook/email).

Preferred Qualifications

Experience working in a Japanese or Japanese-affiliated company.
Automotive industry experience.