Technical Support Engineer (m/f/d)

Location: mainly home office

Full-time job

Our client is the German subsidiary of globally recognized leader in machine vision technology and industrial automation solutions.

Key Responsibilities

• Pre-Sales Collaboration: Work closely with the Sales Team throughout the sales cycle to design and recommend optimal vision proposals, including cameras, lighting, optics, software, etc

• Technical Demonstrations: Design and execute in-lab tests, customer-site demonstrations, and presentations at trade shows, seminars, and industry events.

• Post-Sales Support: Provide ongoing technical support to existing customers using tools like CRM, email, phone, and MS Teams. Troubleshoot issues on-site and deliver timely, effective resolutions.

• Customer Engagement: Travel to customer sites across the designated territory for pre and post-sales visits, ensuring seamless implementation and fostering long-term relationships.

• Travel Requirements: Willingness to travel domestically and internationally.

Qualifications

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field.

• Minimum of 2 years of experience in machine vision, industrial automation, technical support, or field service engineering.

• Hands-on experience with industrial cameras, vision lighting, lenses, and vision software

• Customer-oriented with a proactive, responsible, and solution-driven attitude.

• Ability to work independently and as part of a collaborative team in a fast-paced environment.

• Excellent communication and presentation skills, with fluency in English and German (both written and spoken).

Opportunity Highlights

Innovative products and cutting-edge solutions
International and dynamic working environment
Excellent career development opportunities