Night Dispatcher

Location: Remote (South Africa or Philippines Preferred)
Compensation:

South Africa: $1,200 to $1,600 USD/month
Philippines: $1,000 to $1,500 USD/month

Industry: Transportation & Logistics
Schedule: Full-Time | Overnight U.S. Coverage
Hours: 10:00 PM to 6:00 AM CST or 11:00 PM to 7:00 AM CST
Days: Monday through Friday or Monday through Saturday initially

About the Company

Our client is a Houston-based transportation and logistics operation managing two active trucking businesses servicing high-volume commercial routes across the United States.

The companies currently operate a combined fleet of approximately 20 drivers across dry van and flatbed operations, supporting customers in package delivery and industrial freight transportation.

One operation primarily services FedEx-related routes, while the second supports steel mill transportation and flatbed logistics.

As the business continues to grow, leadership is seeking to establish reliable overnight operational coverage to ensure drivers have immediate support during after-hours situations, emergencies, and route-related issues.

Role Overview

The Night Dispatcher will serve as the primary overnight operations contact for drivers across both trucking companies.

This role is responsible for monitoring active routes, responding to driver issues in real time, escalating emergencies appropriately, and helping maintain smooth overnight operations while the daytime management team is offline.

The ideal candidate is calm under pressure, highly responsive, organized, and experienced within transportation or trucking environments.

Prior dispatch or logistics coordination experience is strongly preferred.

Key Responsibilities

Monitor active driver routes and statuses overnight using GPS/ELD systems such as Motive

Serve as the primary point of contact for drivers during overnight shifts

Respond to operational issues including:

Breakdowns

Flat tires

Accidents

Route disruptions

Urgent delivery concerns

Coordinate communication between drivers, customers, and management as needed

Escalate major emergencies or critical operational issues to the day-shift manager

Maintain accurate records of overnight incidents and driver communications

Provide detailed end-of-shift summaries and operational updates

Support smooth overnight fleet operations across both trucking companies

Maintain professionalism and urgency in high-pressure situations

Required Hard Skills

Prior experience in trucking, transportation, dispatching, or logistics operations

Strong verbal and written English communication skills

Comfortable managing multiple drivers and situations simultaneously

Experience handling urgent operational or driver-related issues

Ability to work overnight U.S. hours consistently

Strong computer and communication platform proficiency

Highly organized with strong follow-through

Preferred Qualifications

Experience using Motive or other ELD/GPS fleet management systems

Experience supporting FedEx routes or time-sensitive freight operations

Prior remote dispatch or freight coordination experience

Familiarity with dry van and/or flatbed trucking operations

Experience preparing operational shift reports

Soft Skills

Calm and composed under pressure

Strong problem-solving instincts

High accountability and responsiveness

Excellent communication and interpersonal skills

Reliable and dependable

Able to make sound decisions independently

Strong sense of urgency and operational awareness

Why This Role Matters

This position plays a critical role in ensuring continuous overnight operational coverage for active trucking operations.

The Night Dispatcher helps protect driver safety, minimize operational downtime, improve communication responsiveness, and ensure issues are addressed immediately while leadership is offline.

This role will directly contribute to smoother fleet operations, stronger driver support, and improved service reliability across both transportation businesses.

Night Dispatcher - 60649870702