Customer Service Representative (Real Estate Partnerships)

Employment Type: Full time, independent contractor
Work Model: Remote (South Africa-Based)
Work Hours: US Business Hours (Full alignment with US Time Zones)

Role Summary

We are seeking an articulate, highly organized, and relationship-driven Customer Service Representative (CSR) to support our rapidly scaling property acquisitions desk. Our company helps high-net-worth families fund college tuition through strategic short-term rental investments, requiring our corporate buying engine to acquire dozens of properties across the United States every single week.

This is not a high-pressure, cold-calling sales role. It is a dedicated B2B Customer Service position focused on operational support, inbound inquiry handling, and pipeline coordination. Because our company buys properties in bulk, we present an incredibly high-value proposition for licensed real estate agents looking to earn easy commissions. Your mission is to serve as the main point of contact for these agents—answering their questions about our corporate buying criteria, providing a premium support experience, and scheduling qualified connection calls between active agents and our Head of Acquisitions.

Key Responsibilities

Agent Support & Inbound Coordination

Serve as the primary Customer Service Representative for real estate agents and listing brokers inquiring about our institutional buying power.
Provide high-touch, professional support by clearly explaining our property parameters, investment criteria, and corporate purchase timelines.
Ingest incoming property submission data, review documentation for completeness, and log interaction notes cleanly inside the CRM.

Relationship Care & Calendar Coordination

Conduct helpful, polite check-ins with our network of active real estate agents to ensure they have everything they need to submit properties to us successfully.
Qualify the agent's current listing availability and seamlessly coordinate calendar logistics to schedule them with our Head of Acquisitions.
Act as a reliable communication bridge, resolving administrative bottlenecks or scheduling conflicts between external agents and our internal execution team.

Required Skills & Qualifications

Experience: 2–4 years of experience in Customer Service (CSR), Client Support, Account Coordination, or Real Estate Administration (e.g., Real Estate Assistant, Desk Coordinator, or Transaction Support).
The CSR Mindset: A naturally helpful, warm, and structured communicator who genuinely enjoys managing relationships and organizing moving parts.
Real Estate Literacy: A foundational understanding of how real estate agents operate (e.g., commissions, active listings, properties) to ensure an instant, professional conversational baseline.
Communication Mastery: Superb written and verbal English communication skills with a neutral, highly accessible phone delivery suitable for dealing with US professionals.
Systems & Setup: Highly proficient with shared digital calendars and modern CRM databases. Must possess a reliable high-speed internet connection and a quiet, professional home office setup.

Why This Role is Unique

Unlike traditional customer service roles where you are dealing with angry complaints, your daily interactions here are overwhelmingly positive and collaborative. You are representing an entity that wants to buy properties from the agents calling in—meaning your support directly helps them clear inventory and secure sales commissions, making you a highly valued partner in their ecosystem.

Customer Service Representative (Real Estate Partnerships) - 60869713070