Field Application Specialist – Genomics (qPCR & Digital PCR)

Position Overview

An international life sciences company is seeking a highly motivated Field Application Specialist – Genomics to support customers and collaborate closely with commercial teams across the Netherlands.

This position requires strong scientific expertise in molecular biology, particularly in qPCR and Digital PCR technologies, combined with excellent customer-facing and communication skills. The successful candidate will serve as a trusted scientific advisor to customers while contributing to business growth and customer satisfaction.

Key Responsibilities

Scientific and Technical Support

Partner with the sales team to provide high-level pre-sales and post-sales technical support.
Act as the subject matter expert for qPCR and Digital PCR applications.
Provide timely scientific, technical, and application support to customers and internal teams.
Troubleshoot customer issues remotely or on-site and ensure effective resolution or escalation when required.
Support the implementation of instruments and workflows within customer laboratories.

Customer Engagement and Training

Build strong relationships with customers and serve as a trusted scientific resource.
Organize and deliver product demonstrations, workshops, and user training sessions.
Assist customers in optimizing workflows and maximizing the value of genomic technologies.
Support onboarding and training activities for new users.

Commercial Support

Collaborate with sales teams to identify new opportunities and support business development activities.
Contribute to the growth of instrument, reagent, and consumable sales within the installed customer base.
Support lead generation, opportunity qualification, and project implementation.
Participate in sales forecasting and provide market feedback to management.

Product and Market Intelligence

Gather customer feedback regarding products, applications, and market needs and communicate insights to relevant internal stakeholders.
Stay informed on scientific developments, emerging technologies, and industry trends in genomics and molecular biology.
Provide technical training and knowledge sharing to commercial colleagues when appropriate.

Territory Management

Manage demonstration instruments and demonstration sites within the Netherlands.
Support customers throughout the Netherlands, with occasional travel to Belgium and Luxembourg as required.

Required Qualifications

Education

MSc or PhD in Molecular Biology, Biotechnology, Life Sciences, Genomics, or a related scientific discipline.
Candidates with a BSc and significant relevant experience may also be considered.

Experience

Minimum of 3 years of hands-on laboratory experience involving qPCR and/or Digital PCR technologies.
Strong background in molecular biology and assay development.
Experience with Next-Generation Sequencing (NGS) is highly desirable.
Minimum of 3 years of experience in an Application Scientist, Technical Support, Field Application Specialist, or similar customer-facing scientific role.
Previous commercial or sales support experience is strongly preferred.

Skills and Competencies

Strong troubleshooting and problem-solving abilities.
Excellent communication and presentation skills.
Ability to engage with customers at different scientific and organizational levels.
Customer-focused mindset with a proactive approach.
Comfortable working independently and managing multiple priorities.
Strong organizational and time-management skills.
Ability to thrive in a fast-paced, dynamic, and multicultural environment.

Technical Skills

Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
Experience with Salesforce CRM (preferably Lightning) is an advantage.
Knowledge of Power BI is considered a plus.

Languages

Native-level Dutch and fluent English (written and spoken).

Personal Attributes

Positive attitude and collaborative team spirit.
Flexible and adaptable.
Detail-oriented and highly organized.
Self-motivated with strong initiative.
Passionate about delivering excellent customer support and scientific expertise.

Additional Information

Full-time position.
Territory coverage primarily includes the Netherlands.
Occasional travel to Belgium and Luxembourg is expected.