Documentation Specialist

Salary: $1,400 - $1,600 USD per month (flexible up to $1,800 USD for exceptional South African candidates)
Working Hours: US Business Hours (with overlap to Eastern Time)
Location: South Africa or Philippines (Remote)

About the company

The company is a fast-growing healthcare technology company focused on improving patient outcomes through innovative care solutions. The organization works closely with patients, healthcare providers, and insurance partners to ensure patients receive the documentation, approvals, and support needed throughout their healthcare journey.

As lead volume continues to grow, the company is expanding its Documentation Team to support increasing demand while maintaining exceptional service standards.

About the Role

The Documentation Specialist will play a critical role in securing medical documentation, physician signatures, and patient records required to support the patient onboarding and care process.

While this is not a sales role, success requires strong communication skills, emotional intelligence, persistence, and the ability to navigate gatekeepers within physician offices. The ideal candidate understands how to build rapport, influence outcomes, and secure timely responses while maintaining professionalism and empathy.

This role is ideal for someone with prior healthcare documentation experience who enjoys problem-solving, relationship-building, and working in a fast-paced environment.

Key Responsibilities

Obtain required documentation from physician offices and healthcare providers
Follow up on outstanding requests and ensure timely completion of documentation requirements
Build productive relationships with medical office staff and gatekeepers
Navigate complex documentation processes while maintaining accuracy and compliance
Track documentation status and maintain detailed records
Escalate issues or delays when necessary
Collaborate with intake, insurance verification, billing, and onboarding teams
Ensure all records meet company and regulatory requirements
Maintain high levels of organization and attention to detail

Requirements

Previous healthcare documentation experience is required
Experience working with medical records, physician documentation, insurance processes, prior authorizations, or healthcare administration
Strong verbal and written English communication skills
Excellent phone presence and confidence speaking with medical professionals
High emotional intelligence and relationship-building abilities
Strong organizational and follow-up skills
Ability to manage multiple requests simultaneously
Comfortable working in a fast-paced, process-driven environment

Preferred Qualifications

Healthcare administration experience
Insurance verification or prior authorization experience
Experience interacting with physician offices and healthcare providers
Accent-neutral English communication
Experience working remotely with U.S.-based teams

Success in This Role

Documentation requests are completed efficiently and accurately
Strong relationships are built with physician offices and healthcare providers
Backlogs are minimized despite increasing lead volume
Internal teams receive timely documentation to move patients forward in the process

Documentation Specialist - 19847