Job Description: Customer Associate

Locations: Ratmalana / Mahaiyawa

Employment Type: Full-time

Role Overview

The Customer Associate will serve as the primary face of the organization, responsible for delivering an exceptional front-line retail experience. This role focuses on engaging visitors, executing seamless point-of-sale transactions using corporate ERP systems, maintaining immaculate visual merchandising standards, and working collaboratively with the floor team to drive retail sales performance.

Key Responsibilities

Customer Engagement: Warmly greet and assist customers entering the showroom, ensuring a welcoming, hospitable, and highly professional retail environment.
Transaction Management: Process product sales transactions accurately, swiftly, and efficiently utilizing the company's designated ERP system.
Cash Handling: Securely handle cash, check, and card payments, maintaining absolute precision in counting, verifying bills, and issuing correct change and receipts.
Floor & Merchandising Hygiene: Maintain a meticulously clean, well-stocked, and organized sales floor, ensuring shelves, promotional displays, and checkout counters align with corporate guidelines.
Product Consultations: Proactively assist customers in navigating the store, answering product inquiries, and providing accurate feature information to support purchasing decisions.
Target Achievement: Collaborate productively with cross-functional showroom team members to meet collective monthly retail sales targets and uphold customer service benchmarks.

Candidate Profile & Requirements

Education: Successful completion of the G.C.E. Advanced Level (A/L) examinations.
Professional Qualification: Part-qualification or a full qualification/diploma in Sales and Marketing from a recognized professional body or reputed institution (such as SLIM or CIM) is expected.
Experience: Prior experience in retail showrooms, modern trade sales, or a customer service-oriented capacity is highly preferred, though energetic newcomers with a passion for sales are welcome to apply.
Core Competencies: Excellent interpersonal and verbal communication skills, a friendly disposition, strong numerical capability for cash handling, and an enthusiastic approach to collaborative teamwork.