Remote IT Support Specialist

Location: Remote — Philippines (collaborating daily with the U.S. team)
Employment Type: Full-time

Provide reliable technical support for a growing Dental Service Organization (DSO) with offices across California and Indiana. As a Remote IT Support Specialist, you’ll troubleshoot hardware, software, network, and cloud-related issues while ensuring smooth day-to-day IT operations for end users and internal teams.

Benefits and Compensation:

Permanent Work from Home
Paid Time Off
Monthly Performance Bonus
Annual Bonus
Health Allowance

What you’ll do

Provide technical support:

Support desktops, laptops, printers, mobile devices, and business applications. Troubleshoot hardware, software, operating system, and network-related issues in a remote environment.

Manage Microsoft and cloud platforms:

Administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint. Support limited Google Workspace applications such as Google Calendar and Google Drive.

Support user access and security:

Manage user accounts, permissions, and access through Active Directory and Azure Active Directory. Assist with VPN connectivity, endpoint security, and remote access solutions.

Monitor and resolve IT issues:

Track and resolve support tickets within SLA targets, perform root cause analysis, document solutions, and maintain accurate technical records.

Collaborate across teams:

Work closely with office staff, on-site support teams, vendors, and stakeholders to resolve technical concerns and improve IT processes.

What you’ll bring

Minimum 3 years of experience in IT Help Desk, Technical Support, or Desktop Support roles
Strong knowledge of Windows 10/11 and Windows Server environments
Experience with Microsoft 365 Administration and Active Directory
Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking concepts
Familiarity with remote support tools and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced remote environment

Nice to have

Associate’s or Bachelor’s degree in Information Technology or related field
CompTIA A+, Network+, Security+, or Microsoft certifications
Experience with Intune, Endpoint Manager, and RMM tools
Familiarity with VoIP systems and video surveillance solutions
Knowledge of cybersecurity best practices and ITIL practices
Experience with Dental Practice Management Systems such as Dentrix or Open Dental
Familiarity with dental imaging solutions such as DEXIS, DTX Studio, or XVLite