We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.

This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.

Key Responsibilities - Technical Support Assistant – Newhaven

Provide first line technical support to customers across the UK and Ireland
Deliver product training to customers, ensuring effective use and implementation
Investigate and resolve field based technical issues in a timely and professional manner
Support major opportunities and key accounts alongside senior technical colleagues
Monitor market trends, competitor activity, and product developments
Assist with new product development and rollout through structured processes
Manage customer complaints, including investigation, resolution, and trend analysis
Coordinate product returns, including assessment and processing of replacements or credits
Support operational tasks such as stock handling, goods in checks, and product inspections
Work closely with international quality teams to identify root causes and implement improvements

About You - Technical Support Assistant – Newhaven

Previous experience in a technical support, engineering, or product service environment
Strong problem solving skills with a practical and solutions focused mindset
Experience managing customer issues and working within quality processes
Confident communicator with the ability to build strong customer relationships
Highly organised with good project management skills
Self motivated and eager to learn and develop
Full UK driving licence and valid passport required

What’s on Offer - Technical Support Assistant – Newhaven

A varied and hands on role within a supportive team
Opportunity to work with innovative products and solutions
Exposure to both technical and quality functions
Career development and learning opportunities

If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you.