JOB DESCRIPTION:

In depth knowledge of IVR testing and engineering, and extensive experience in testing
process involving Contact Centre products like Amazon Connect
· Highly proficient in Cyara IVR automation tool
· Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /
Cyara
· Hands on experience in Cyara cruncher tool to perform IVR performance testing
· Excellent communication and collaboration skills, and be a strong team player.
· Experience diagnosing testing issues, and going through the IVR logs to identify the root
cause of the issues
· Gather and analyse functional, non-functional test requirements and perform assessment
to confirm testing
· Designing functional test approach, test plans and assess different test types required for
application based on requirement
· Develop test scripts, perform test runs and analyse test results

Nice to Have:
· Sound experience in Continuous Integration/Continuous Deployment processes and tools
such as GCP Cloudbuild, Codefresh, Github actions etc
· Strong software engineering fundamentals, and proven experience in a number of
programming languages.
· Hands on experience in API Testing using postman, supertest API frameworks
· Have a growth mindset, a focus on continuous improvement, and be passionate about
learning new tools, technologies and practices.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Cyara Testing Lead