Technical Operations Specialist (Remote)

Location: Remote. Latin America or South Africa.
Working Hours: Full-time PST (40 hours per week)
Salary Range: $1,400 – $1,800 USD / month (scaled strictly based on geographic market rates, depth of experience, and Airtable technical evaluation performance).

About the Role

We are a lead generation company serving roofing contractors. We run high-volume SMS outreach campaigns, manage large homeowner contact lists, and deliver qualified leads to our clients. We're looking for a detail-obsessed Technical Operations Specialist to own the day-to-day machinery that keeps this running.

This is a hands-on execution role with real ownership. You'll be the person who makes sure lists are clean, campaigns go out correctly, and lead data flows to the right place — and who proactively builds the systems and analytics that let us scale outreach volume without losing control. If you've helped a cold calling or texting operation grow before and you like systems, data, and getting things right the first time, you'll do well here.

What You'll Own

List management: Build, clean, dedupe, segment, and maintain homeowner contact lists. Keep data accurate and properly organized across markets and clients.
SMS campaigns: Set up, schedule, and monitor outreach campaigns in our messaging platform. Track what's been sent where and when, and keep campaign records organized.
CRM management: Keep our Airtable CRM current — tag and disposition replies, move qualified leads through the pipeline, and ensure nothing falls through the cracks.
Integrations & automation: Proactively build and maintain integrations and automations within Airtable — connecting our SMS tools, lead flow, and reporting so data moves automatically instead of by hand.
Analytics: Build and own dashboards and analytics in Airtable that show campaign and lead performance, so we can make decisions on real numbers.
Data hygiene & reporting: Maintain clean records, pull together performance numbers, and flag issues before they become problems.
Process execution: Follow established daily workflows reliably, and proactively suggest improvements when you spot inefficiencies.

What We're Looking For

Experience: 2–3+ years of dedicated professional experience managing digital campaign operations, software infrastructure, or data processing pipelines. Direct experience working for high-volume B2B lead generation, telemarketing, or fast-paced digital agency environments is highly valued.
Fluent English is a must — strong spoken and written English is a hard requirement for this role. You'll be communicating directly and need to be clearly understood.
Proven experience scaling a cold calling or cold texting operation — you've been part of growing outreach volume and know what breaks when you scale.
Airtable Mastery: Deep, demonstrable technical proficiency within Airtable.— not just data entry, but building automations, integrations, and dashboards.
Experience with SMS/dialer platforms — BatchLeads and SmarterContact specifically a strong plus (Twilio, GoHighLevel, or similar also relevant).
Strong spreadsheet skills (Google Sheets / Excel) — comfortable with filtering, sorting, deduping, and formulas.
Extremely detail-oriented and organized — you catch the small stuff.
Proactive and self-managing in a remote setup; you spot problems and build fixes without being told.
Comfortable learning new tools quickly.

Nice to Have

Experience in lead generation, real estate, or home services.
Familiarity with data cleaning at scale (thousands to hundreds of thousands of records).
Awareness of SMS marketing compliance best practices.
Scripting or no-code automation experience (Airtable scripting, Zapier/Make, APIs, light Python).

Why Join

Clear, defined role with real ownership of core operations.
Direct work with the founder and room to grow as the business scales.
Stable full-time position with consistent hours.

Technical Operations Specialist - 61129269049