What the Job Entails

If you’ve engaged with a leading brand online, chances are you’ve already interacted with Taylor, our AI Agent.

At Notch, we’re building the future of customer experience - a platform that empowers brands to create autonomous AI agents across industries like e-commerce, SaaS, cybersecurity, gaming, and more.

We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter, cut costs, and deliver human-like customer experiences. Our platform already processes hundreds of thousands of conversations at any time, delivering customer support at superhuman speed and accuracy.

We’re looking for a hands-on Fullstack Team Lead to lead one of our core R&D teams.

This role is ideal for someone who is still a strong individual contributor, but also wants to lead people, shape architecture, and build a team. You’ll be responsible for owning a meaningful product area end-to-end - technically and organizationally.

This is not a pure management role. You are expected to write production code, lead by example, and take deep responsibility for delivery and quality.

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ABILITIES & SKILLS

What You'll Do

Lead a small, high-impact fullstack team (initially 3–6 engineers)
Own architecture, design, and implementation of core product areas
Make key technical decisions with a strong focus on scalability, reliability, and developer experience
Mentor, coach, and grow engineers - technically and professionally
Drive execution: break down complex problems, prioritize work, and ensure delivery
Collaborate closely with Product, Design, and other R&D teams
Help shape engineering standards, best practices, and team culture
Take part in hiring and building the next generation of Notch engineers

Tech Stack

Frontend

React (hooks) + Typescript
Headless components + MUI
TanStack Query
Vite
WebSockets + REST
Multiplayer / real-time web app architecture
Local-first methodology

Backend

Node.js + Typescript
Express + Zod
LLM & vector-based architectures
Postgres + Drizzle ORM
Distributed systems with queues, caches, and locks (Postgres + Redis)
OpenTelemetry (o11y)
Monorepo

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Job Requirements

What You’ll Bring

You have 6+ years of professional experience in software development
You have strong fullstack experience (frontend + backend)
You have hands-on leadership experience (team lead / tech lead / unofficial lead counts)
You’re fluent in Typescript and modern web development
You deeply understand distributed systems, including race conditions, retries, and failure modes
You believe small, focused teams outperform large ones
You care about your team and take responsibility for their growth
You’re comfortable operating in ambiguity and incomplete processes
You enjoy both building and teaching
You’ve worked with LLMs / AI-driven systems
You’re strong in relational database design and data modeling
You’re highly product-oriented and think beyond “just code”
You’ve worked in early-stage or fast-scaling startups
You naturally take ownership and push things forward

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Full-Stack Team Lead