Job Description: Client Success Partner

Department: Sales
Reports to: Account Manager

Role Overview

The Client Success Partner is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations.

Key Responsibilities

Inbound Sales

Convert inbound leads into closed won and allocate to Recruitment Managers based on capacity and specialty
Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams
Follow up on old and current leads
Review projects on hold and cancelled deals regularly to keep prospects and clients active

Client Advisory & Relationship Management

Serve as the primary point of contact and strategic advisor for assigned clients
Build and maintain long-term, trust-based client relationships
Understand the client's business objectives and hiring needs to provide proactive guidance
Manage client expectations, risks, and escalations to ensure high satisfaction and retention
Collect and act on client feedback to continuously improve service delivery

Revenue Ownership

Own revenue targets across managed accounts and ensure consistent performance
Work with the Recruitment Managers to analyze lost deals, discounts, and performance trends to improve outcomes
Protect profitability by adhering to pricing strategies and approval frameworks

Business Development (Cross-sell & Upsell)

Identify opportunities to expand account value through cross-sell and upsell of services
Introduce additional recruitment solutions or roles aligned with client needs
Collaborate with internal teams to pitch and close new opportunities
Track incremental revenue from account growth initiatives

Team Coordination & Performance

Ensure recruitment teams are aligned with client expectations, priorities, and timelines
Foster accountability, collaboration, and engagement across recruitment teams

Success Measures

High client satisfaction and retention (CSAT, repeat business)
Consistent achievement of revenue and profitability goals
Measurable growth through cross-sell and upsell activities

Core Competencies

Strong client advisory and stakeholder management skills
Commercial and revenue-driven mindset
Ability to lead, influence, and hold teams accountable
Analytical, proactive, and solution-oriented approach
Excellent communication and relationship-building skills

Client Success Partner - 20020