ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.

On behalf of our client, a reputable international Healthcare organization operating within a highly specialized and regulated environment, we are seeking an experienced and commercially driven Commercial & Operations Director to lead its Cyprus operations.

This is a senior leadership role with full responsibility for the organization's commercial performance, operational excellence, financial results, and long-term growth strategy.

Commercial & Operations Director– Healthcare Services - Ref. (6246/COD/ESS/CY)

Location: Nicosia, Cyprus

The Role:

Reporting directly to international leadership, the successful candidate will play a key role in shaping the future direction of the business while ensuring the highest standards of patient experience, compliance, and service delivery.
The position requires a leader who can successfully balance strategic thinking with hands-on execution, combining strong commercial acumen with operational discipline in a fast-paced healthcare environment.

The Commercial & Operations Director will be responsible for:

Driving commercial performance and sustainable business growth.
Leading day-to-day operations and ensuring organizational effectiveness.
Building, developing, and motivating a high-performing team.
Ensuring compliance with applicable regulatory, ethical, and quality standards.
Aligning commercial objectives with operational excellence and patient-centred service delivery.

Key Responsibilities:

Leadership & Business Management

Provide overall leadership and direction for the organization.
Lead, develop, and motivate a multidisciplinary team.
Foster a culture of accountability, collaboration, and continuous improvement.
Act as the primary local representative of the business with key stakeholders and partners.
Translate strategic objectives into effective local execution.

Commercial Growth & Business Development

Develop and implement commercial strategies to drive sustainable growth.
Expand local and international referral networks and strategic partnerships.
Identify and pursue new business opportunities and market development initiatives.
Support international patient acquisition and market expansion efforts.
Ensure commercial initiatives are operationally feasible and aligned with service capabilities.

Operations & Performance Management

Oversee daily operations, resource planning, and capacity management.
Ensure exceptional service delivery and patient experience standards.
Monitor operational performance and implement continuous improvement initiatives.
Drive operational efficiency while maintaining quality and compliance standards.
Establish and monitor key performance indicators across the business.

Financial Management

Lead budgeting, forecasting, and financial planning activities.
Monitor business performance against financial targets.
Drive revenue growth, profitability, and margin improvement.
Identify cost optimization opportunities while safeguarding service quality.
Ensure effective allocation of resources to support business objectives.

Service Development & Innovation

Support the development and enhancement of service offerings and customer journeys.
Identify opportunities for innovation and business improvement.
Collaborate closely with professional and clinical stakeholders to implement new initiatives.
Ensure sustainable and compliant implementation of new services and operational improvements.

Governance, Compliance & Risk Management

Ensure compliance with all applicable regulatory, legal, and industry requirements.
Identify and mitigate operational, commercial, and reputational risks.
Promote ethical decision-making and professional integrity across the organization.
Maintain high standards of governance, quality assurance, and operational controls.

Candidate Profile:

The successful candidate will bring a strong combination of commercial leadership, operational management expertise, and strategic business acumen.

Requirements:

MBA or postgraduate qualification in Business Administration, Management, or a related field will be considered an advantage.
Proven experience in a senior leadership position such as Commercial Director, Operations Director, Country Manager, Business Director, Clinic Director, General Manager, Managing Director, or a similar role.
Experience within healthcare, life sciences, medical services, medical tourism, or other highly regulated service environments will be considered a strong advantage.
Strong commercial acumen and operational discipline.
Demonstrated success in driving business growth and operational performance.
Strong financial and commercial management experience, including budgeting, forecasting, and performance monitoring.
Experience leading and developing small to medium-sized specialized teams.
Strong stakeholder management and relationship-building capabilities.
Ability to operate independently while collaborating effectively with international leadership teams.
Strategic mindset with a hands-on and results-oriented approach.
Fluency in English is essential.
Proficiency in Greek will be considered a strong advantage.

What Our Client Offers:

A senior leadership position with significant autonomy and responsibility.
Direct exposure to international leadership and strategic decision-making.
Long-term career development opportunities within an established international organization.
The opportunity to shape the future growth and success of a specialized healthcare operation.
A dynamic, professional, and collaborative working environment.
A competitive senior leadership package will be offer, based on qualifications and experience.

In full compliance with the EU Pay Transparency Directive (EU) 2023/970, please note that the applicable salary range defined by our client for this role will be disclosed to candidates by our consulting team within a reasonable timeframe before the interview process begins.