LOOKING FOR STELLAR TOP CANDIDATES

Position: Driver Support Representative
Working Hours: Full-Time│Mon - Friday 7:00am - 3:00pm │12:00pm - 8:00pm CST (flexible)
Search Location: Philippines (Primary), South Africa, and Latin America
Salary: 800 - 1100 USD per month
: The Final Salary Offer depends on the client’s decision, interview results, and experience

About the Client:

Our client is a fast-growing experiential marketing and mobile advertising company that creates customized vehicle-based marketing campaigns and brand activations across the United States. Their team specializes in bringing creative concepts to life through mobile tours, branded vehicles, and nationwide promotional experiences.

As the organization continues to expand, they are seeking a Driver Support Representative to serve as a key point of contact for drivers and tour managers operating in the field.

About the Role:

The Driver Support Representative is responsible for providing exceptional support to drivers and tour managers while they are on the road. This role serves as the first line of assistance for mechanical concerns, technical troubleshooting, maintenance scheduling, and operational support.

The ideal candidate is highly organized, customer-focused, and able to remain calm under pressure. They should enjoy problem-solving, communicating with people, and coordinating solutions in a fast-paced environment.

Role Responsibilities:

Driver Administration & Deployment Support

Manage onboarding and administrative setup for new and returning drivers, including enrollment in company systems such as Ramp (company credit card platform), Navan (travel and hotel booking platform), and Simply Works (timekeeping and payroll system)
Coordinate driver deployment logistics and ensure all required accounts, access, and documentation are completed prior to assignments
Process hotel authorization waivers and assist with hotel check-in issues when drivers do not have access to a physical company card
Conduct front-end driver outreach, scheduling calls, and deployment confirmations
Serve as a primary point of contact for drivers before, during, and after deployments

Driver & Tour Support

Respond to incoming calls from drivers and tour managers operating nationwide
Provide support for mechanical, technical, operational, and deployment-related issues that arise in the field
Troubleshoot problems and identify appropriate solutions or next steps
Schedule maintenance appointments and coordinate service needs
Serve as a reliable point of contact for drivers requiring assistance throughout their assignments

Travel & Logistics Coordination

Manage hotel bookings and travel arrangements for driver deployments using Navan
Coordinate travel logistics and ensure drivers have all necessary travel information and accommodations
Resolve travel-related issues and make adjustments as needed during active deployments
Work closely with vendors, hotels, and internal stakeholders to ensure smooth execution of field operations

Expense Management & Compliance

Review and reconcile driver expenses through Ramp
Ensure expenses align with approved company spending categories and expense protocols
Follow up on missing receipts, discrepancies, or policy exceptions
Maintain accurate expense records and support financial reporting requirements

Customer Service & Communication

Deliver excellent customer service with a professional and positive attitude
Communicate clearly and effectively with drivers, tour managers, vendors, hotels, and internal teams
Maintain strong relationships through responsive and solution-oriented support
Escalate complex issues to management when appropriate

Training & Operational Support

Train tour managers on proper equipment operation and care procedures
Provide guidance on troubleshooting common issues while on the road
Ensure users understand operational best practices and safety protocols
Support ongoing training initiatives and knowledge sharing

Documentation, Reporting & Metrics

Document all driver inquiries, issues, resolutions, deployments, and maintenance activities
Maintain accurate records within internal systems and databases
Track issue resolution timelines and follow through to completion
Prepare post-tour recap documentation and operational summaries
Compile and maintain deployment metrics, performance reports, and operational insights

Process Improvement

Identify opportunities to improve support workflows, deployment processes, and driver experience
Recommend process enhancements that increase efficiency and service quality
Contribute ideas to improve communication, travel coordination, expense management, and operational effectiveness

Requirements:

Has at least 2–5 years of experience in customer service, operations support, dispatching, logistics coordination, travel coordination, administrative support, or a related role
Proficiency with Microsoft Office Suite and cloud-based business tools
Experience coordinating schedules, travel arrangements, or administrative processes
Excellent Verbal and Written English communication skills
Strong problem-solving abilities and ability to think quickly under pressure
Exceptional organizational and multitasking skills
Ability to prioritize competing requests in a fast-paced environment
Strong attention to detail and follow-through
Ability to work independently while collaborating effectively with a remote team

Preferred Qualifications:

Experience with Ramp, Navan, Simply Works, or similar expense, travel, and workforce management platforms
Experience in technical support, fleet support, dispatching, logistics, travel coordination, or field operations
Familiarity with customer service software and ticketing systems
Experience supporting mobile teams or field-based personnel
Previous experience conducting training or onboarding sessions
Some college coursework preferred

What This Role Offers:

Opportunity to support nationwide marketing and experiential campaigns
Dynamic work environment with daily problem-solving opportunities
Exposure to operations, logistics, customer support, and field management
Collaborative team culture with opportunities for professional growth
Long-term remote opportunity with a growing organization

Ideal Candidate Profile:

Customer-service oriented with a passion for helping others
Highly organized and comfortable managing multiple deployments simultaneously
Strong communicator who can confidently interact with drivers, vendors, hotels, and internal stakeholders
Detail-oriented with excellent follow-up and documentation habits
Comfortable handling administrative processes, travel coordination, and expense review
Adaptable and calm under pressure in a fast-moving operational environment
Self-starter who takes ownership of issues until they are fully resolved
Positive, professional, and proactive in supporting both drivers and internal teams

Success Metrics:

Timely resolution of driver inquiries and support requests
Accuracy and completeness of documentation
Maintenance scheduling efficiency
Driver and tour manager satisfaction
Responsiveness and communication quality
Contribution to process improvements and operational efficiency

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

PLEASE NOTE:

→ We are looking for candidates based in the Philippines (Primary), South Africa, and Latin America
→ Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application.
→ To start processing, submit your resume in English.
→ The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

Driver Support Representative - 20039