Location: Johannesburg
Work model: Field-based, with extensive travel to client sites across the region
Salary: R30,000 – R40,000 CTC

Why you'd want to work here..

Join a well-established financial services business that's been growing steadily since 2009
Genuinely purpose-led work: you'll be improving the financial wellbeing of everyday employees across South Africa
A vibrant, results-driven environment with no micromanagement, where output and initiative are what count
Real autonomy to run your own client relationships and manage your own diary
Company vehicle provided, so you're set up to get out and meet people
Plenty of variety: no two days, clients or sites are the same

About our client..
Our client is a long-standing payroll-deduction lender helping employees across South Africa access fair, transparent and responsible financial products. For over 14 years they've built their success on strong employer relationships and genuinely excellent service. They're now looking for a warm, people-first Client Liaison Officer to be the face of the business within client organisations and keep those relationships thriving.

What the job involves..

Visiting employer clients regularly and being their go-to point of contact
Building strong relationships with HR, payroll and management teams
Helping employees understand the financial solutions available to them and supporting them through the application process
Running employee awareness and information sessions, and promoting responsible borrowing
Representing the business at client events, wellness days and exhibitions
Gathering feedback and flagging opportunities to improve
Keeping accurate records of visits and submitting regular reports to management
Tracking outstanding client matters through to resolution

What you need to be considered..

At least 3 years' experience in client relationship management, account management, customer service or a similar client-facing role
Matric certificate
A valid South African driver's licence
Willingness to travel extensively
Strong computer literacy (Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication skills
A friendly, approachable manner and the confidence to connect with everyone from shop-floor staff to senior executives
Self-motivated, organised and able to juggle multiple relationships at once

Bonus points if you..

Have worked in financial services, payroll, banking, insurance or employee benefits
Have experience servicing corporate or employer-based client relationships
Have run presentations, workshops or employee engagement sessions
Understand payroll-deduction lending or employee financial wellness programmes

Client Relationship Officer