Our client is an international consulting and marketing firm with a strong presence across Latin America, focused on supporting companies, government agencies and organizations in market expansion, client development and trade-related projects.

The company is looking for a Head of Client Success & Operations – LATAM to strengthen its regional leadership structure, improve execution capacity and ensure high-quality delivery across clients, teams and partners.

Main Responsibilities

Manage strategic client relationships across Latin America;
Coordinate regional projects, internal teams, partners and suppliers;
Ensure high-quality execution of client strategies and deliverables;
Monitor deadlines, risks, client satisfaction and operational performance;
Prepare executive reports, presentations and strategic updates;
Support events, client visits, trade marketing initiatives and regional activities;
Improve processes, communication standards and execution discipline;
Use technology and simple AI tools to increase productivity and quality.

Requirements

Based in Latin America;
Fluent English and Spanish;
Portuguese is a plus;
Experience in client management, operations, business development, trade marketing, consulting, market expansion or strategic account management;
Ability to manage stakeholders, teams, partners and multiple projects;
Strong communication, organization, analytical thinking and problem-solving skills;
Availability for international travel;
Hands-on, entrepreneurial and highly accountable profile.

Desired Background

Relevant experience in international business development, food & beverage, agribusiness, consumer goods, consulting, trade promotion, field operations, franchise operations or regional account management will be considered a strong plus.

Work Model

Remote/hybrid model within Latin America, with availability for client meetings, events and business travel when necessary.

Head of Client Success & Operations LATAM