Job Title: Administrator

Full-Time | Office-Based

Overview

Our client is a boutique residential property management company specialising in the management of residential blocks and estates, where leaseholders/freeholders contribute via service charges.

The business operates within recognised industry frameworks and legislation, ensuring compliant and professional delivery of property management services.

The Role

The Administrator will provide day-to-day administrative support to a busy property management team. This is a varied role requiring strong organisation, attention to detail, and a proactive approach to customer service.

Key Responsibilities

Manage and respond to all incoming communications (phone, email, in-person) in a professional and timely manner
Maintain and update internal systems, ensuring all client records are accurate and securely stored
Produce mail merges for service charge demands, correspondence, and newsletters
Coordinate contractors to attend sites, obtain quotes, and arrange works
Organise meetings with clients, contractors, and internal teams
Support stakeholder communications including newsletters and digital updates
Prepare and issue statutory notices as required
Provide general administrative support including document preparation, reporting, and filing
Assist with basic bookkeeping duties

Hours & Location

Monday to Friday, 09:00 – 17:30
Office-based role

Skills & Experience

Minimum GCSE (or equivalent) in English and Maths
Strong IT skills including Microsoft Office (Word, Excel, Outlook/365)
Experience producing mail merges
Fast and accurate typing (approx. 60 wpm)
Excellent verbal and written communication skills
Confident dealing with a range of clients, including managing sensitive or challenging situations
Strong numerical ability and attention to detail
Highly organised with the ability to prioritise workload
Team player while also able to work independently
High level of integrity and professionalism

Additional Attributes

Calm and professional under pressure
Strong “finisher” mindset – able to see tasks through to completion
Positive, customer-focused attitude
Commitment to confidentiality and data protection
Supportive of inclusive and non-discriminatory working practices

Property Administrator

Note For Candidate