Context: Our end client is running a high-volume Salesforce Marketing Cloud programme across the US and Canada. We need to place five contractors across the delivery team. A strong emphasis on Salesforce Einstein AI capability is a hard requirement on the senior roles — this has been called out explicitly by the client so please make sure candidates can demonstrate hands-on experience, not just familiarity.

Senior MOPs Specialist (Salesforce Marketing Cloud) – URGENT HIRE

Role Overview This is our most urgent position. We are seeking a Senior Marketing Operations (MOPs) Specialist who can operationalize AI directly within a production environment. This is an ongoing, intelligent, high-volume MOPs role where AI is embedded into every workflow, rather than just a one-off configuration task.
Engagement Details

Contract Type: Contract

Commitment: 32 hours per week

Start Date: ASAP (Most urgent hire)

Duration: Ongoing

Location: US (Onshore) or International (Europe / South Africa)

Compensation (Hourly Rate)

Europe & South Africa candidates: Starting at $45 USD / hour.
Note: All rates are highly flexible for exceptional candidates. You are encouraged to present candidates at their desired rate if they meet the strict AI requirements.

What You Will Do

Own day-to-day journey orchestration, Automation Studio operations, SQL query activities, and Data Cloud segmentation.
Manage workflows in a high-volume environment (handling 50+ campaigns and 5–10 journey builds per month).
Apply Einstein Engagement Scoring to suppress low-probability contacts, manage frequency capping, and drive re-engagement branching in live production logic.
Embed Einstein Send Time Optimization (STO) into journey entry and send logic on an ongoing basis.
Activate propensity-scored audiences in live production journeys using Data Cloud predictive segments.
Monitor ongoing AI performance by tracking the impact of Einstein features against engagement KPIs.

Skills & Experience Requirements
Must Have:

Senior-level expertise in SFMC Journey Builder

Automation Studio and SQL (SFMC query activities)

Data Extension management and Salesforce Data Cloud segmentation

Expertise in suppression and frequency logic

CASL compliance knowledge (Canada)

Proven production experience embedding Einstein Engagement Scoring and Einstein STO directly into journey logic and send activities

Strong Advantage:

AMPscript (Intermediate to Senior level)

Experience with Databricks or flat file data feeds

Familiarity with Monday.com for workflow management

High-volume Business As Usual (BAU) operations experience (50+ campaigns/month)

Utilizing Einstein Copy Insights within campaign QA workflows

Data Cloud predictive audience activation

Nice to Have:

Previous background with Adobe Campaign Classic

Official Salesforce certifications

French/English bilingual fluency (for the Canadian market)

Senior MOPs Specialist (Salesforce Marketing Cloud) – URGENT HIRE - contract - remote, Europe, South Africa