We are looking for a Field Service Manager.

Our client is a multinational company operating in the technical equipment sector, serving customers across multiple markets through a network of distributors and service partners.

Scope of Role:

The Field Service Manager will support service partners across Greece and Cyprus, providing technical guidance, delivering training and ensuring high standards of technical service and support.

Responsibilities

Develop relationships with service partners across Greece and Cyprus, supporting their technical capabilities and monitoring service quality.
Act as the main technical contact for service partners, providing guidance on technical issues and coordinating with international teams to resolve complex cases.
Conduct joint visits to service partners and customers and participate in hands-on troubleshooting when required.
Plan and deliver structured technical training for service partners, both in classroom and online settings, covering equipment functionality, electrical systems and troubleshooting procedures.
Monitor service KPIs, identify recurring technical issues and contribute to service quality improvements.
Support warranty management, maintain accurate service documentation and prepare reports using CRM platforms and other digital tools.
Participate in customer visits and technical discussions to support the local service network.
Ensure compliance with company service procedures, technical standards and best practices.

Candidate Profile & Requirements

Bachelor's degree in Electrical Engineering.
Good knowledge of electrical systems, installations and three-phase power systems.
Experience in technical service, after-sales support, field service or a related technical environment.
Ability to deliver technical training and presentations.
Strong communication skills and customer-oriented mindset.
Understanding of service KPIs, reporting and warranty processes.
Familiarity with digital tools and CRM systems.
Very good command of Greek and English.
Willingness to travel as required.

Compensation & Benefits

Monthly gross salary: €3000 - €3600, depending on experience and qualifications
Annual bonus scheme according to results and performance
Monthly vouchers
Company car and car expenses
Company mobile and laptop
Private medical insurance
Work within an experienced Team of passionate professionals in a growing international company
Support on training and constant personal development

Ready to Ground Your Talent?