Location: Groningen region, Netherlands

What if your role was to prevent critical industrial machines from stopping around the world?

In a world where large-scale recycling and sorting facilities play a key role in the transition toward a circular economy, every breakdown matters.

Your mission: to be the person ensuring these systems keep running.

Your role

As a Service Central Support Officer, you are the first point of contact for international (French-speaking) customers when a complex industrial installation experiences a breakdown, technical issue, or requires maintenance support.

Your role goes far beyond answering requests. You analyze, structure, and coordinate the full resolution process from start to finish.

You act as the key link between the customer and internal teams (service planning, field technicians, logistics, spare parts), ensuring fast, smooth, and effective handling of every request.

You are a true orchestrator of after-sales operations, with a direct impact on the availability and performance of industrial installations worldwide.

Key responsibilities

Act as the main contact for French-speaking customers for all service-related requests (breakdowns, maintenance, technical support, inspections)
Analyze customer needs and coordinate actions across internal departments
Manage service cases end-to-end until full resolution
Prepare and follow up on service quotations, field interventions, and logistics coordination
Monitor technical, administrative, and financial aspects of service cases (reporting, closure, KPIs)
Contribute to continuous improvement of processes and tools (ERP, service workflows)
Identify improvement opportunities and support the development of after-sales services and customer satisfaction

Your profile

You feel comfortable in technical environments and enjoy roles where coordination and structure are key.

Fluent in French and English
Bachelor’s degree or equivalent (MBO+ level also considered)
Experience in a technical, industrial, service, or coordination role (or strong motivation to develop in this field)
Ability to manage multiple cases simultaneously with accuracy and structure
Strong service mindset and solution-oriented approach
Interest in industrial machinery and complex technical environments
Strong analytical skills and ability to prioritize effectively

What we offer

Competitive salary based on experience
Working conditions aligned with the Netherlands standards
International and technically stimulating environment
High level of autonomy in managing your cases
Career development opportunities within a growing international group
Open, collaborative, and performance-driven company culture

About the company

We are an international leader in large-scale industrial recycling and sorting solutions.

Our technologies transform waste into valuable resources and actively contribute to the circular economy.

In a rapidly growing market, our mission is clear: to improve resource recovery and support the transition toward a more sustainable industrial future.

Service Coordinator – Technical Support