Business Operations Manager

About the Role

We are seeking a highly organized, systems-minded, and resourceful Business Operations Manager to build and optimize the operational foundation of a fast-growing professional services organization. This role is ideal for someone who enjoys creating scalable processes, improving efficiency, and supporting cross-functional teams through strong operational execution.

You will work closely with executive leadership, program delivery teams, and external partners to ensure day-to-day operations run smoothly while helping prepare the organization for continued growth and expansion.

Key Responsibilities

People Operations

Coordinate employee onboarding and offboarding processes.
Manage internal team logistics and operational workflows.
Support a collaborative, high-performing team culture through efficient operational practices.

Project & Partner Coordination

Coordinate scheduling, onboarding, contracting, and ongoing support for external partners and contractors.
Maintain accurate records, directories, and documentation.
Serve as the primary operational point of contact for external collaborators.

Systems & Technology

Administer and maintain business systems including ClickUp, HubSpot, Slack, and Google Workspace.
Manage user access, permissions, and system organization.
Ensure documentation, files, and operational data remain organized and easily accessible.
Maintain strong data hygiene across internal platforms.

Process Improvement

Develop, document, and continuously improve Standard Operating Procedures (SOPs).
Identify operational bottlenecks and implement scalable solutions.
Build automations using tools such as Zapier, Make, or n8n to eliminate manual work.
Collaborate with leadership to improve operational efficiency across the organization.

Finance Operations Support

Support invoicing and accounts payable/accounts receivable processes.
Track expenses and assist with vendor management.
Coordinate contracts and maintain vendor documentation.
Assist finance leadership with day-to-day operational tasks.

Qualifications

Required

3+ years of experience in Operations, Business Operations, or Operations Management, preferably within a growing organization.
Demonstrated experience building or improving operational processes and systems.
Strong proficiency with project management platforms (ClickUp preferred).
Advanced experience using Google Sheets or similar spreadsheet tools.
Exceptional organizational and documentation skills.
Excellent written communication skills.
Strong attention to detail and ability to manage multiple priorities simultaneously.
Self-starter with excellent problem-solving abilities and a process-oriented mindset.

Preferred

Experience supporting professional services, consulting, coaching, or learning and development organizations.
Working knowledge of financial operations, including AP/AR, invoicing, and bookkeeping.
Experience with workflow automation platforms such as Make, Zapier, or n8n.
Experience managing CRM systems, particularly HubSpot.

Ideal Candidate

The ideal candidate is someone who:

Enjoys creating systems that improve how teams work.
Takes ownership and proactively solves problems.
Thrives in a fast-paced, collaborative environment.
Is highly organized and detail-oriented.
Can balance strategic process improvement with day-to-day operational execution.
Works well with cross-functional teams and executive leadership.

Tools & Technologies

ClickUp
HubSpot
Google Workspace
Google Sheets
Slack
Zapier
Make
n8n

Business Operations Manager - 62115418740