Position Overview

Designit is seeking an experienced User Researcher / Service Designer for a 6-month engagement (full-time or contract) to lead the development of data-driven employee personas for a global enterprise client. This role requires 4–6 years of experience in research-driven service design with proven capability in behavioral analytics and stakeholder management.

Key Responsibilities

Research & Analysis

Lead persona discovery through clustering analysis of workforce behavioral indicators across multiple enterprise data sources.
Conduct structured validation interviews (30–45 minutes) with employees representing distinct persona cohorts.
Design and deploy digital validation campaigns to confirm persona characteristics at scale.
Synthesize qualitative insights with quantitative telemetry data to create evidence-based persona definitions.

Data Integration & Collaboration

Partner with data analysts to interpret behavioral patterns from digital experience platforms, service management systems, and identity management tools.
Translate technical data signals into business-friendly persona categories and employee journey maps.
Validate persona frameworks against existing client taxonomies through comparative analysis.

Client Engagement

Facilitate stakeholder workshops to review behavioral insights and refine persona definitions.
Clearly articulate research methodology and defend approach decisions under client scrutiny.
Manage client expectations around interview requirements, timelines, and deliverable scope.
Navigate cross-timezone collaboration with UK-based stakeholders.

Required Experience

4–6 years in user research, service design, or behavioral analytics for enterprise environments.
Demonstrated experience developing personas using integrated data from multiple enterprise systems.
Proven ability to conduct behavioral segmentation and pattern identification from large datasets.
Track record of validating research findings through mixed-method approaches.
Experience facilitating client-facing workshops and presenting to senior stakeholders.

Essential Skills

Strong analytical thinking with the ability to identify patterns in complex behavioral data.
Excellent communication skills for explaining technical concepts to non-technical audiences.
Collaborative mindset for working with data analysts and cross-functional teams.
Comfortable managing ambiguity and scope refinement in enterprise contexts.
Ability to work independently with minimal support on long-duration engagements.