Role: Client Success Partner (Operations & Customer Success)

Priority Location: South Africa / Latin America

Working Hours: 9AM - 5PM (Mon - Fri) US EST

Salary Range: $1,800 - $2,500 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

Key Responsibilities:

Serve as the primary operational support partner to the founder.
Respond to customer support inquiries professionally and efficiently.
Learn the BHI Software platform to confidently assist customers and troubleshoot common issues.
Investigate and resolve basic technical or automation-related problems before escalating when necessary.
Organize internal documentation, notes, SOPs, and business processes.
Coordinate operational tasks and ensure follow-ups are completed.
Assist with onboarding customers and maintaining a positive customer experience.
Monitor workflows and identify opportunities to improve efficiency.
Work alongside the sales team to ensure smooth customer handoffs.
Over time, assist with managing and coordinating a small team of virtual assistants.
Assist with ad hoc duties

Ideal Candidate:

5–7+ years of experience in Client Success, Operations, Executive Support, Project Coordination, or similar roles.
Previous experience working within a SaaS or software company.
Strong customer service and relationship-building skills.
Highly organized with exceptional attention to detail.
Comfortable learning technical software platforms and workflows.
Experience troubleshooting automations or workflow tools (such as Make.com, Zapier, or similar) is advantageous.
Excellent written and verbal English communication.
Self-motivated and proactive with the ability to work independently.
Enjoys improving systems and creating structure in growing businesses.

Preferred:

Experience supporting founders or startup environments.
Knowledge of CRM platforms and customer success tools.
Experience documenting SOPs and operational processes.
Leadership experience or the ability to manage junior team members in the future.

Client Success Partner - 62289482588