We’re delighted to be recruiting a Human Resources Operations Lead on behalf of a well-established, operationally focused organisation. This new and varied HR vacancy offers the opportunity to play a pivotal role in supporting depot-based teams, partnering closely with leadership to drive performance, engagement, and workforce stability within a fast-paced environment.

Salary up to £45,000
Full-time, 35 hours per week with flexible working hours (e.g. 8am–4pm or 9am–5pm)
Hybrid working – 3 days on site in Northampton, 2 days from home
One day per month travel to Wigan (expenses covered)
25 days annual leave plus bank holidays
Private healthcare, pension scheme, and discretionary bonus
Regular social events and an excellent benefits package

Duties and responsibilities

Act as the primary HR contact for depot leadership, supporting delivery of operational goals through effective people strategies
Build strong on-site relationships with managers and frontline employees, providing practical HR guidance aligned to business priorities
Manage a range of employee relations cases including disciplinaries, grievances, absence, performance, and investigations
Provide expert advice to managers, ensuring fair and consistent application of policies and employment legislation
Support recruitment, onboarding, and retention initiatives for operational roles to ensure workforce stability
Coach and develop managers to strengthen people leadership capability across the depot
Analyse HR metrics such as absence and turnover, providing insights to inform decision-making and support continuous improvement

Required skills and experience

Proven HR experience within an operations-led environment such as logistics, transport, manufacturing, or warehousing
Strong employee relations knowledge with experience handling complex cases
Ability to influence and challenge operational leaders in a constructive and professional manner
Confident coaching and advisory skills, with a focus on developing management capability
Good understanding of employment law and HR best practice
CIPD Level 5 (or above) qualification, or equivalent experience, is desirable
Strong communication skills with the ability to build credibility across all levels of the organisation

People Operations Lead