Sales Development Representative (SDR)

Employment Type: Full time, independent contractor
Work Model: Remote
Work Hours: US work hours

Role Overview

We’re hiring high-energy, assertive SDRs to re-activate a large base of warm and dormant clinic accounts. These are not cold leads - every account has previously signed up or ordered.

Your role is to:

Re-establish contact
Identify why accounts have gone inactive
Drive them back to ordering
Route qualified opportunities to our sales reps

This is a discovery-first role, not full-cycle sales. You’ll uncover insights, remove simple blockers, and tee up opportunities for closers.

Key Responsibilities

Conduct high-volume outbound calls (80–120/day) to a portfolio of ~1,000 accounts
Re-engage clinics that have lapsed (60–90+ days inactive)
Deliver promotions and guide customers back to the ordering portal
Identify key blockers (pricing, product availability, convenience, etc.)
Answer common Tier 1 questions (login help, product info, ordering process)
Log all activity, notes, and dispositions in HubSpot CRM
Escalate complex opportunities or objections to assigned sales reps
Collaborate daily via Slack, email, and phone with the internal team

What Success Looks Like

10+ reactivations per week = baseline performance
20–25 reactivations per week = strong performance
~100 calls/day with 3–5 meaningful conversations
Consistent contribution to pipeline for sales reps

Ideal Candidate Profile

Assertive, confident communicator (not passive or overly soft-spoken)
Accent-neutral English with strong clarity and presence
Comfortable speaking with:
- Admin staff
- Clinic managers
- Doctors and business owners
Proven experience in:
- SDR / outbound sales / call center roles
- High-volume dialing environments
Strong discovery skills—can quickly identify the “why” behind inactivity
Tech-savvy and HubSpot proficient (or quick to learn)
Reliable internet + backup power setup

Tools & Systems

HubSpot CRM (primary workflow and tracking)
Slack (team communication)
Google Workspace (email, docs)
VoIP dialer integrated with HubSpot
SMS tools (e.g., Salesmsg / Sendinblue)

What We’re Looking For

This role requires someone who can:

Be direct and persistent in conversations
“Lean in” and confidently ask why a client isn’t ordering
Create urgency and bring energy to every call
Operate independently after onboarding

We are specifically not looking for overly passive communicators - this role requires presence and conviction.