[ Position ]
Sales Coordinator

[ Summary ]
The Sales Coordinator is responsible for providing sales and administrative support by managing the complete sales order process for assigned customers. This role serves as the primary internal contact for customers, Regional Sales Managers, sales representatives, and related departments, ensuring accurate order processing, timely communication, and excellent customer service throughout the sales cycle.

[ Essential Duties ]

Process quotations and respond to customer inquiries and requests
Coordinate delivery schedules and communicate with customers, sales representatives, Regional Sales Managers, and the parent company
Review contracts and process purchase orders, sales orders, receiving documentation, and order confirmations
Maintain knowledge of product availability and communicate product updates
Coordinate custom machine specifications, service requests, and product transfers
Prepare transportation and shipping documentation, including commercial invoices, packing lists, airway bills, shipping instructions, and transportation bookings
Process billing, down payments, RMAs, and monitor project completion
Track order status and provide regular updates to customers and internal stakeholders
Answer incoming calls and provide reception support as needed
Develop and maintain knowledge of SAP through internal and external training
Perform other duties as assigned by management

[ Working Hours / Working style ]

Monday – Friday

Full-time

On-site position

[ Working Location ]
Vernon Hills, IL

[ Salary / Benefit ]

$55K – $65K (DOE)

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Company Holidays

[ Holidays ]
Saturdays, Sundays, and Company Holidays

[ Qualifications ]

High School Diploma or equivalent required
Minimum of 2 years of experience in Sales Support, Customer Service, or Account Management
Experience in a machinery or industrial equipment sales environment is preferred
Strong verbal and written communication skills
Advanced proficiency in Microsoft Office, particularly Excel
SAP and Salesforce experience preferred
Excellent multitasking and organizational skills
Ability to maintain confidentiality and provide excellent customer service
Ability to work independently and collaboratively in a fast-paced environment