About the Opportunity

Our client is a well-established industrial company specialising in high-precision machine tools. Due to continued growth, they are looking to recruit a Diagnostic Engineer to join their technical support team in Biel.

This is an excellent opportunity for a technically minded professional with strong CNC troubleshooting experience who enjoys solving complex technical issues and supporting customers.

Key Responsibilities

Diagnose and resolve technical issues on CNC milling machines.
Provide technical support to customers via phone, email and remote support tools.
Analyse electrical, pneumatic, hydraulic and CNC-related faults.
Interpret electrical schematics to identify and resolve machine issues.
Collaborate with internal technical teams to ensure efficient problem resolution.
Document interventions and technical findings using SAP and internal systems.
Deliver a high level of customer service while ensuring timely issue resolution.

Your Profile

Essential requirements:

Proven experience with Heidenhain 530, 620 or 640 and/or Siemens CNC control systems.
Strong knowledge of pneumatic and hydraulic systems.
Electrical knowledge, including the ability to read and understand electrical schematics.
Basic mechanical knowledge, particularly relating to machine construction and drive systems.
Experience providing technical support to customers.
Good working knowledge of SAP and Microsoft Office 365.
Fluent German (mandatory).

Nice to have:

English and/or French.

What Our Client Offers

Permanent position within a stable and internationally recognised company.
Monthly salary of CHF 5,300–5,500, paid over 13 months, depending on experience
Annual performance bonus
Hybrid working with 1 day of home office per week.
A collaborative technical environment with ongoing learning opportunities.

Recruitment Process

Initial 30-minute interview (video call or on-site in Biel) with the Hiring Manager and HR.
Half-day practical assessment (approximately 4 hours) in Biel.
Final offer.

If you have experience diagnosing CNC machine tools and are looking to join a highly technical environment where your expertise will make a real impact, we would be delighted to hear from you.

Diagnostic Engineer – Milling Machines (Heidenhain / Siemens)