Location: Remote (Caribbean)
Reports To: Chief Operating Officer (COO)

Catalyst GEM is seeking a motivated and student-focused Enrollment Advisor to support prospective students throughout their enrollment journey across the company's portfolio of university partners.

The successful candidate will be responsible for engaging prospective students, providing personalized guidance, managing enrollment pipelines, and supporting applicants from initial inquiry through application submission. Working closely with employers, university partners, and Catalyst GEM's operations team, the Enrollment Advisor will help prospective students identify the educational pathway that best aligns with their personal and professional goals.

This role supports multiple university partnerships and requires a consultative approach, excellent communication skills, and a commitment to delivering an exceptional student experience.

Key Responsibilities:

Student Recruitment & Enrollment

Respond promptly to prospective student inquiries received through marketing campaigns, employer partnerships, webinars, referrals, and other recruitment initiatives
Conduct proactive follow-up with prospective students throughout the enrollment process
Provide accurate information regarding academic programs, admission requirements, tuition, scholarships, start dates, and enrollment procedures
Conduct individual consultations to understand prospective students' educational and career objectives
Guide prospective students through the application process and assist in preparing required documentation
Maintain consistent communication with applicants to maximize application completion and enrollment conversion

Lead & Pipeline Management

Manage an assigned portfolio of prospective students from inquiry through enrollment
Maintain accurate records within Catalyst GEM's CRM and enrollment management systems
Monitor pipeline activity and prioritize follow-up to maximize conversion
Coordinate with Admissions Operations to ensure complete and accurate application submissions
Maintain established service standards for response times and applicant communications

Employer & Community Engagement

Participate in virtual and in-person recruitment events, employer presentations, education fairs, webinars, and information sessions
Support employer partnerships by providing educational consultations to employees and prospective students
Represent Catalyst GEM and its university partners professionally at community and recruitment events
Assist in strengthening relationships with employers, referral partners, and community organizations

Client & Operational Support

Collaborate with university admissions teams and Catalyst GEM Operations to facilitate efficient application processing
Escalate applicant issues where appropriate and support timely resolution
Provide market feedback and prospective student insights to support recruitment strategies
Support implementation of enrollment campaigns and recruitment initiatives across the client portfolio

Qualifications

Bachelor's degree preferred
Minimum 2–3 years of experience in higher education admissions, enrollment management, recruitment, customer success, student services, sales, or a related field
Strong interpersonal, communication, and presentation skills
Excellent organizational and time management abilities
Demonstrated ability to build relationships and manage multiple prospective students simultaneously
Experience using CRM platforms and Microsoft Office applications
Familiarity with Caribbean education markets and regional cultural dynamics is desirable
Ability to work independently in a remote environment

Compensation & Benefits

Base Salary: To be determined based on experience and market
Performance Bonus: Performance-based incentive linked to agreed annual enrollment and service objectives
Professional development opportunities
Technology and communications support
Approved travel expenses for recruitment activities
Performance-based career advancement opportunities

Success Profile

The successful candidate will be a highly organized, relationship-driven professional who enjoys helping students achieve their educational goals. They will demonstrate a consultative approach to student engagement, maintain a disciplined follow-up process, and consistently deliver an exceptional enrollment experience while supporting the growth objectives of Catalyst GEM and its university partners.

This is not a traditional sales role. The successful candidate will serve as a trusted advisor to prospective students, representing Catalyst GEM and its portfolio of university partners while helping students identify the educational pathway that best meets their academic, professional, and personal aspirations.

Enrollment Advisor – Caribbean