We are looking for a highly experienced OpenText ECM Engineer with strong expertise in OpenText Content Server Cloud (xECM/SaaS) and OpenText InfoArchive to design, implement, manage, and support enterprise-scale content and archival solutions. The role focuses on content lifecycle management, integration, archival strategy, and platform optimisation, ensuring secure, scalable, and high-performance solutions aligned with business processes—particularly within insurance domains such as claims and policy management.

The candidate will take end-to-end ownership across development, administration, enhancements, support (L2/L3), and SDLC compliance, while working closely with cross-functional teams to deliver reliable and compliant ECM and archiving solutions.

Key Responsibilities

Manage and administer OpenText Content Server Cloud (xECM) and InfoArchive platforms.
Design and implement content lifecycle solutions including ingestion, storage, indexing, archival, and retrieval.
Build and maintain enterprise integrations and APIs across ECM, InfoArchive, and third-party systems.
Support data migration and archival strategies from ECM to InfoArchive, ensuring compliance and data integrity.
Configure and manage metadata models, categories, retention policies, and archival rules.
Develop WebReports and LiveReports for reporting, automation, and operational insights.
Ensure system performance, scalability, and security across ECM and archive platforms.
Provide production support (L2/L3), including incident troubleshooting, RCA, and system stabilisation.
Work with Infrastructure, Database, Network, and Security teams to resolve performance and integration issues.
Participate in SDLC processes, including deployment, testing, release management, and governance.

Technical Summary

5–10+ years of experience in OpenText ECM / Content Server development and InfoArchive operations.
Strong expertise in OpenText Content Server Cloud (xECM) and InfoArchive, covering end-to-end content lifecycle and archival solutions.
Hands-on experience managing OTDS, Archive/InfoArchive, Brava, Capture Center, and VRD integrations.
Proficient in developing WebReports and LiveReports for reporting, automation, and operational insights.
Experience building and maintaining REST APIs for OpenText Content Server integrations with external applications.
Solid experience in data migration and archive strategies, ensuring high data integrity, compliance, and minimal downtime.
Strong capability in handling custom development, enhancements, and batch processing (Control-M, Bulk Capture, workflows).
Expertise in on-premises and cloud deployments, including containerised environments (Kubernetes) and OpenText Cloud.
Skilled in system monitoring, performance tuning, and proactive issue resolution across ECM and archive platforms.
Experience with PowerShell and Python automation for operational efficiency and maintenance tasks.
Strong troubleshooting and analytical skills, with the ability to manage critical production incidents in high-pressure environments.