Inside Sales Representative

Location: Remote (full U.S. Eastern Time overlap, ~8:00 AM–5:00 PM EST) Employment Type: Full-time IC, Occasional weekend availability a plus. Reports to: Owner Growth Path: Sales Team Lead / Sales Manager

About the Company

We are a rapidly growing U.S.-based bathroom remodeling franchise specializing in premium one-to-two-day bath and shower renovations for homeowners, many of them 55+. We invest heavily in lead generation, and our success depends on converting those leads into booked in-home appointments that actually happen. This is a high-volume, performance-driven sales environment with real earning upside and a clear path into leadership.

About the Role

This role exists to protect the return on our lead spend. The majority of our leads are paid for — so every lead that isn't worked well is money lost. We need a senior, self-sufficient inside sales rep who can own the phones, convert warm leads into appointments that stick, and keep cancellation and no-show rates low. Because you're senior, you'll also be a stabilizing force on the team: mentoring a junior appointment-setter and helping raise the standard of the whole calling operation.

Key Responsibilities

Lead Conversion (primary)

Work a high volume of warm, mostly paid inbound and outbound leads by phone
Quickly engage new inbound leads (speed-to-lead) and re-engage aged leads and prior no-shows through database reactivation
Qualify leads for homeownership, decision-maker, budget, and timeline before booking
Book qualified in-home appointments and set them up to hold
Run confirmation and reminder cadences (call, text, email) to minimize cancellations and no-shows
Follow up persistently on unsold, undecided, and rehash leads

Performance & Standards

Hit daily and weekly activity and outcome targets (dials, talk time, contact rate, set rate, sit/issue rate)
Track and report on personal metrics; adjust approach to keep conversion high
Contribute to call scripts, objection handling, and follow-up sequences

Team & Pipeline

Mentor and support a junior appointment-setter; model best-practice call handling
Keep the CRM clean and current with accurate dispositions, notes, and next steps
Coordinate with the field/sales team on scheduling and routing
Handle light admin and follow-up tasks to keep the pipeline moving

Required Qualifications

Proven inside sales, appointment-setting, or high-volume phone sales experience with a U.S. customer base
Clear, neutral, easy-to-understand spoken English (our customers skew older and respond best to an easy-on-the-ears accent)
Track record of hitting conversion and booking targets in a metrics-driven role
Comfortable with CRMs, dialers/VoIP, and a standard remote setup (headset, reliable high-speed internet, quiet workspace)
Full Eastern Time overlap and comfort in a fast-paced, quota-based environment
Coachable, resilient, and organized about follow-up
AI-literate (comfortable using tools like ChatGPT/Claude in daily workflow)

Preferred Qualifications

Experience mentoring or leading other reps/setters
GoHighLevel CRM experience
Home services, remodeling, or big-ticket in-home sales background
Experience with power/auto dialers and text/email follow-up automation

Ideal Candidate Profile

You are a confident, resilient closer of appointments who treats every lead like it costs money — because it does. You're warm on the phone, hard to shake on objections, and organized about follow-up. You want to grow into leading a team and are motivated by performance-based upside.

Inside Sales Rep - 20347