Training & Development Manager – Luxury Hospitality Opportunity

Are you a passionate learning and development professional who thrives on developing talent, enhancing performance, and creating a culture of continuous improvement? We are seeking an experienced Training & Development Manager to lead learning initiatives within a prestigious luxury hospitality environment.

Candidate Requirements

Applicants must be CARICOM or OECS nationals and have the legal right to work within the region.

The Opportunity

This leadership position offers the chance to shape and deliver a comprehensive learning and development strategy that supports operational excellence, employee engagement, leadership growth, and exceptional guest experiences. The successful Training & Development Manager will play a vital role in building capability across all departments while driving a culture where professional development is a daily priority.

Key Responsibilities

Develop and implement learning and development strategies aligned with business objectives and service excellence standards.
Partner with senior leaders and department heads to identify skills gaps and create impactful development programs.
Lead onboarding and orientation programmes that support employee integration, engagement, and retention.
Design and enhance leadership development initiatives and succession planning programmes.
Coach and support supervisors, managers, and emerging leaders.
Establish and oversee departmental trainer programmes to ensure consistency and effectiveness across the organisation.
Deliver service excellence training and reinforce best practices throughout operations.
Coordinate internal and external training programmes, workshops, certifications, and development events.
Monitor training effectiveness through assessments, feedback, performance metrics, and learning evaluations.
Maintain training records, compliance documentation, and learning management systems.

Experience & Skills Required

Bachelor's degree or diploma in Human Resources, Hospitality Management, Organisational Development, Education, or a related field.
Minimum of five years' progressive experience in Learning & Development, Training, Talent Development, or Organisational Development within a luxury hospitality environment.
Proven success in designing, implementing, and facilitating impactful training and development programmes.
Experience developing leadership programmes, succession planning initiatives, and employee development pathways.
Strong understanding of adult learning principles, coaching methodologies, and instructional design.
Knowledge of luxury hospitality service standards and quality assurance frameworks.
Excellent communication, facilitation, leadership, and stakeholder management skills.
Strong analytical and organisational abilities with a focus on measurable business outcomes.

The Next Steps?

Interested? Simply click apply with your CV/Resume and the New Recruits team will call you for a confidential pre-screening discussion should you match this or other confidential requirements. We will explore your current situation, skillset and career aspirations along with discussing suitable roles and employers in more detail to ensure the perfect match. Interviews will be held via MS Teams.

About New Recruits International Ltd.

Founded in 2020, specializing in construction, engineering, hospitality, and corporate support recruitment across the Americas with focus on the Caribbean, we place local and ex-pat talent in prestigious projects, guided by integrity, collaboration, passion, quality, and discretion. Our highly experienced recruiters, attuned to island life, also conduct regular client visits to ensure we can provide tailored, first-hand guidance.