Operational Excellence Lead

Owns operational documentation, training, audits, and safety & compliance

Reports to: Director of Field Operations & Integrations
Location: Remote – Latin America

Position Summary

Our client is seeking an Operational Excellence Lead to own the organization's operational documentation program, ensuring processes are documented, employees are trained, and adherence is consistently audited across all locations.

This is a build role focused on scaling documentation, review, approval, publishing, and training processes to ensure operational standards are consistently adopted throughout the business. The role also leads safety and compliance initiatives while driving continuous improvement across multiple locations.

Reporting Structure

Reports To

Director of Field Operations & Integrations

Direct Reports

Process / SOP Analysts (added over time based on business needs)

Works Closely With

Operations Leadership
Technology & Systems Teams
Shared Services
Branch & Service Center Managers
Subject Matter Experts across the business

Primary Responsibilities

Documentation & Process Management

Own the operational documentation library and company standards.
Scale the review, SME approval, and publishing process.
Maintain documentation hierarchy, version control, and governance standards.

Training & Enablement

Build and manage the training program that rolls out operational procedures across all locations.
Ensure documentation is understood, adopted, and consistently followed.

Operational Audits

Design and conduct operational compliance audits.
Translate audit findings into continuous improvement initiatives.

Safety & Compliance

Own safety programs and regulatory compliance initiatives.
Conduct branch safety audits.
Drive operational risk reduction across the organization.

Key Performance Indicators

Primary KPIs:

SOP deployment rate (approved and trained vs. total)
Operational audit adherence score

Supporting Metrics:

Documentation review throughput
Training completion by location
Safety incident rate
Audit findings closure time

Leadership Expectations

Drive adoption of standardized operating procedures.
Establish operational standards, training programs, and audit processes.
Lead change with a balance of accountability and collaboration.
Foster a culture of continuous improvement and operational excellence.

Qualifications

Required

7+ years of experience in Operational Excellence, Process Improvement, Quality Management, or a related discipline.
Experience developing documentation, training, or audit programs.
Strong facilitation, coaching, and stakeholder management skills.
Highly organized with a structured, data-driven approach.
Fluent, professional-level English (spoken and written). This role works closely with US-based leadership and requires near-native communication skills. The interview process includes English assessments.

Preferred

Lean, Six Sigma, or Continuous Improvement certification/experience.
Experience supporting multi-location operations.
Experience managing workplace safety or compliance programs.

Location & Travel

Remote, based anywhere in Latin America, with full overlap with US business hours. Occasional travel to company locations may be required.

Success Profile — First 12 Months

Established a scalable process for documentation, training, and SOP deployment.
Successfully implemented operational audit programs that drive measurable improvements.
Built an effective training function across all locations.
Implemented a strong safety and compliance program across the business.

Operational Excellence (Remote LATAM) -62706612577